Biswajeet Sikdar

Biswajeet Sikdar

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Alberta, Canada

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Résumé


Jobs verified_user 0% verified
  • Tim hortons
    Team Member
    Tim hortons
    Mar 2025 - Current (7 months)
    • Customer service, handling money, taking orders, working with cash registers etc.
  • F
    Customer Service
    Foundever, Rogers Campaign
    Jul 2024 - Jun 2025 (1 year)
    • Collecting, Preparing and Analyzing customer reports in the CRM system • Resolving customer's concerns and troubleshooting technical problems • Building strategies for improving the overall customer experience • Tracking customer service KPIs and metrics
  • Olive Garden
    Host
    Olive Garden
    Mar 2024 - Aug 2024 (6 months)
    • Managing reservations, data entry, assisting staff, guest relationship etc.
  • B
    Administrator & Student Success Specialist
    BYJUS Think & Learn
    May 2022 - Jul 2023 (1 year 3 months)
    • Counseled, mentored and resolved issues for over 15 000 students regarding courses and program selection • Collaborated with the Learning Management System & Salesforce • Clerical duties: data entry, customer service, disburse payments, and manage high volume emails and calls • Assisted students: ordering equipment and books, resolve payment disputes and technical support etc.
  • E
    Marketing & Admin Coordinator
    Engineering Enterprise
    May 2020 - May 2022 (2 years 1 month)
    • Analyzed customer feedback data and presentation of reports • Managed, created and updated records and databases • Coordinated office activities and operations
  • R
    Marketing Executive
    RBI America, Xfinity Campaign, BestBuy
    Mar 2019 - Aug 2019 (6 months)
    • Established direct marketing strategies, built long-term relationships, and implemented various promotional techniques to enhance brand visibility. • Developed and executed both technical and non-technical marketing presentations, public relations campaigns, articles, memos, and newsletters. Additionally, engaged in customer support by meeting clients face-to-face to deliver exceptional service, which required effective time management to ensure appointments were scheduled efficiently.
  • N
    Marketing Supervisor
    N.S. Enterprise
    May 2018 - Aug 2018 (4 months)
    • Supervised a team of 16 workers, prepared reports, ensured smooth operations, resolved problems, carried out inspection and attended management meetings
  • N
    CRM Intern
    NEC Coal India Ltd.
    May 2017 - Aug 2017 (4 months)
    • Analyzed and created marketing materials, conducted data collection and trends analysis, engaged in public relations, and provided support to the marketing and advertising team. • Provided administrative support to senior staff, created proposals, and organized documents. • Collaborated and assisted with a team of 21 members to expand marketing channels, while also utilizing customer support skills to communicate with customers regarding delivery status, product grades, and pricing, ensuring a seamless experience and enhancing customer satisfaction.
Education verified_user 0% verified
  • Hult International Business School
    Master of Science
    Hult International Business School
    Sep 2019 - Apr 2020 (8 months)
  • Hult International Business School
    Master of Science
    Hult International Business School
    Aug 2018 - Aug 2019 (1 year 1 month)
  • Lovely Professional University
    Bachelor of Commerce
    Lovely Professional University
    Aug 2015 - May 2018 (2 years 10 months)