Billy Palbalkar

Billy Palbalkar

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Deputy Director of Information Technology at International Republican Institute
United States
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Timeline

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Résumé

Jobs verified_user 0% verified
  • T
    Deputy Director of Information Technology
    The International Republican Institute
    May 2023 - Current (3 years 5 months)
    - IT Optimization - restructure IT Organization and realign teams to improve response time and deliver efficient protection of Information Security Services.
    - Organizational Improvements o Change Management - Implement a Change Advisory Board to manage, document and approve technical changes to prevent outages and provide better customer service for end users. o SaaS Tool Improvements
    - FreshService - Improved overall department SLA by streamline workflows and implementing ticket automation. Updated service catalog to improve data reporting and metrics. Implemented User SelfService Bot and Portal to improve customer service.
  • C
    Director, Corporate IT
    Caribou Financial Services
    Jun 2022 - Nov 2022 (6 months)
    - IT Optimization - implementation, support and enhancement of Enterprise SaaS Tools including Okta, Slack, JumpCloud, Google Workspace, O365, Sophos, Atlassian, SalesForce, Zoom and Five9
    .
    - Cost Rationalization - Implemented tools and processes to address shadow IT. Work closely with vendors to evaluate and negotiate contracts for hardware, software and SaaS solutions to save Caribou over $200,000 in Operating Expense (OpEx).
    - Organizational Improvements o User lifecycle management with BetterCloud and Okta automation processes. o Customer satisfaction by 75% by implementing Jira as an ITSM tool.
  • Simplisafe
    Engineering Manager, IT Operations
    Simplisafe
    Apr 2021 - Jul 2022 (1 year 4 months)
    - Conduct system audits and review reports from Google Workspace, CRM, JumpCloud, JAMF and security audits to ensure IT Operations maintains PCI and UL Compliance.
    - Implemented Oomnitza for ITAM to manage device lifecycle of over 6000 MacBooks, Chromebooks, Dell laptops, hardware and software.
    - Implemented JAMF for ZeroTouch Apple Device deployments.
  • L
    Director, Partner Services Team
    LeoRose Consulting
    Jan 2021 - Apr 2021 (4 months)
    - Support business process by providing Gap Analysis (FIT GAP) or Proof Of Concept (POC) activates to identify Client specific business process improvements and potential client system and service enhancements.
    - Conduct User Acceptance Testing (UAT) and System Testing (ST) on behalf of Clients and Partners.
  • T
    IT Manager, Global Help Desk
    Tenable, Inc.
    Jun 2019 - May 2020 (1 year)
    - Manage and successfully deliver high level projects 1. Windows 10 and Mac osX Migrations; 2. Zoom Conference Room Implementation; 3. Okta VPN Implementation; 4. FreshService Catalog Improvements; 5. Tableau Dashboard and Analytics for better reporti
    - Directly managed acquisition of Indegy and improved processes for future acquisitions.
    - Seamlessly convert to a remote support team due to COVID-19.
  • Capital One
    Support Specialist, Sr., Executive and Event Support Team
    Capital One
    Jul 2018 - Jun 2019 (1 year)
    • Manage, execute and successfully complete high-level projects with white glove service for 1. Multi-Factor Authentication for 800 users; 2. Manage Windows 10 Deployment Project for 6 Capital One locations and over 800 users spread across USA, Canada and Europe; 3. Mitigate G-Suite Migration Training; 4. Implementation of ServiceNOW Ticket Portal in Self-Service for Executive Support; 5. Streamline moves for over 400 Executives to new HQ in McLean.
    • Lead Boots on the Ground Project in McLean 1 for G-Suite Migration Support to provide hands on
    troubleshooting to over 300 Executives and their Administrative Staff.
    • Manage ServiceNOW Ticket reporting on a monthly basis for IT Leadership
  • T
    Sr. Desktop Support Technician – East Coast IT Leader
    Tableau Software Inc.
    Aug 2015 - Apr 2018 (2 years 9 months)
    • Awarded Key Contributor for Q2 of 2017
    • Manage the day-to-day IT Operations including desktop, executive and server support of a growing sales region which included over 500 users in Washington, D.C 12, NYC and remote employees through the East Coast region.

    PREVIOUS EXPERIENCE
  • C
    Senior IT Engineer - NYC Site Lead
    Clarins USA
    Apr 2014 - Jul 2015 (1 year 4 months)
  • CohnReznick LLP
    Desktop Support Lvl 2
    CohnReznick LLP
    Mar 2012 - Apr 2014 (2 years 2 months)
  • Q
    IT Assistant Lvl 1
    Queens College ofThe City University of New York
    Jan 2007 - Apr 2012 (5 years 4 months)
  • N
    Auxiliary Police Officer
    New York City Police Department
    Oct 2006 - Jul 2011 (4 years 10 months)
  • N
    Computer Technician
    NYC DOE - Norman Thomas High School
    Oct 2003 - May 2006 (2 years 8 months)
    Other EXPERIENCE
Education verified_user 0% verified
  • Google
    Foundations of Project Management
    Google
    Nov 2022
  • I
    ITIL Foundation
    ITPro, from ACI Learning
    May 2018
  • M
    Lean Six Sigma White Belt Certified
    Management & Strategy Institute
    May 2015
  • Keller Graduate School of Management of DeVry University
    Master of Business Administration (M.B.A.), Computer and Information systems
    Keller Graduate School of Management of DeVry University
    Jan 2015 - Dec 2018 (4 years)
  • John Jay College (CUNY)
    Bachelor of Arts, Criminal Justice
    John Jay College (CUNY)
    Jan 2006 - Dec 2011 (6 years)