Billy McDonald
About
Detail
Desktop Support Specialist at Self Employed
Texas, United States
Contact Billy regarding:
Flexible work
Starting at
USD15/hour
Résumé
Jobs
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Desktop Support SpecialistSelf EmployedJul 2025 - Current (1 year)- Desktop Support SpecialistSelf EmployedMay 2025 - Jul 2025 (3 months)
- AAI TrainerAllignerrApr 2025 - Jul 2025 (4 months)Data annotation, search optimization, AI voice training, Social media moderator
- Tech Support Specialist IIBDJun 2021 - Feb 2025 (3 years 9 months)• Resolved technical issues with Windows Server (2008+) and Desktop (Windows 7+) efficiently, ensuring minimal downtime for users. • Created and maintained records in HIPAA compliance, safeguarding sensitive information. • Utilized Microsoft SQL Server Studio to manage databases effectively. • Communicated technical solutions and recommendations clearly to a non-technical audience, enhancing user understanding and satisfaction. • Administered Windows Server (2008+) and Desktop (Win7+) environments, ensuring optimal performance. • Demonstrated knowledge of networking topology, terminology, and commands using Wireshark for network analysis. • Managed IIS and Web Application Administration to support web services. • Administered
- Configurations TechnicianCDWJun 2019 - Mar 2021 (1 year 10 months)• Resolved technical issues with computer/tablet/smartphone devices • Created and maintained records • Prepared iOS and Android systems on a regular basis via Samsung Knox and Apple Device Enrollment Program • Imaged Windows laptops and tablets via VPN network and USB • Extensive configuration on Apple and Android devices • Provided detailed documentation of all work • Managed Chromebook configurations and Enterprise Enrollment for schools and businesses • Conducted device laser etching • Handled mobile device and PC cellular activations • Executed device provisioning via Apple Config tool and Ground Control • Performed PC/MAC hardware installations and upgrades • Maintained and updated technical documentation for Ente
- Tech Support -Microsoft ProductsSykesOct 2010 - May 2019 (8 years 8 months)• Provided client and customer technical support for all recent consumer versions of Windows Operating Systems, Smart Phones, routers, and gaming devices via inbound and outbound phone calls, live chat sessions, and email on behalf of Microsoft support • Managed Hardware device repair/exchange orders • Piloted programs to Evaluate and improve performance of systems software and company practices to improve efficiency, training, security, and customer/client satisfaction • Planned and executed special project work to ensure user issue resolution • Assisted hardware and software developers with improving consumer products in areas such as safety hazards, usability, and stability • Received regular on the job training directly from Microsoft f
- ASenior Subject Matter ExpertAegis Communications GroupMar 2008 - Sep 2010 (2 years 7 months)• Served as Subject Matter Expert for a leading health insurance provider and a credit card company in a call center environment while taking over 50 calls per day. • New hire training and up-training of existing employees • Handled all escalated issues that could not be resolved by first-line support representatives • Customer retention and sales • Critiqued quality control processes to provide extraordinary customer care • Enforced and managed company policy • Assisted distressed customers in life-threatening situations
Education
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- Associate's degree, Computer Information SystemsAshworth CollegeOct 2019 - Dec 2024 (5 years 3 months)