Miguel Fernandez

Miguel Fernandez

About

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Python developer
Lima, Perú

Timeline

work
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school
Education

Résumé

Jobs verified_user 0% verified
  • Hostinger
    Customer Succes Engineer
    Hostinger
    Jul 2024 - Current (1 year 10 months)
    As a Customer Success Engineer at Hostinger, I provided expert support for website hosting products, troubleshooted technical issues, and ensured a seamless user experience. • Resolved technical issues related to WordPress, HTML, CSS, DNS, and billing. • Proficient in managing and supporting the Hostinger control panel. • Basic knowledge of Linux to troubleshoot VPS issues.
  • Hostinger
    Senior Customer Success Specialist
    Hostinger
    Oct 2021 - Jul 2024 (2 years 10 months)
    Provide expert support for website hosting products, delivering exceptional customer service through live chat and ticket systems. Troubleshoot and resolve technical issues related to WordPress, HTML, CSS, DNS, emails, and billing with efficiency and precision. Proficient in managing and supporting the Hostinger control panel to ensure a seamless user experience.
  • Crystal Cruises
    Manager Photo Department
    Crystal Cruises
    May 2019 - Feb 2020 (10 months)
    Management of Photo Department onboard passenger cruise ship. In charge of commercial, operational and revenue areas. Leading sales and photo teams to increase revenue.
  • Holland America Line
    Manager Photo Department
    Holland America Line
    Jan 2017 - Feb 2019 (2 years 2 months)
    Managed the Photo Department onboard a passenger cruise ship, overseeing commercial, operational, and revenue areas to drive business success. Led sales and photo teams with a focus on increasing revenue through strategic initiatives. Additionally, I was responsible for data reporting, gathering and delivering regular reports on a weekly basis or at the end of each cruise. This involved presenting information in a clear and concise format for senior leadership, enabling them to quickly assess whether we met our financial targets and understand the factors influencing revenue, such as sales figures, staffing, weather, special events, and production.
  • S
    Manager
    Solo Auto Colombia
    Feb 2013 - Nov 2016 (3 years 10 months)
    Manager and owner of a service company servicing auto concessionaires.
  • DERCO
    Retail Stores Expansion Manager
    DERCO
    Sep 2011 - Jan 2013 (1 year 5 months)
    In charge of finding, selecting, acquiring and setting up of new shops for car dealerships and auto workshops.
  • S
    Operations Manager
    Solo Auto Peru
    Nov 2009 - Aug 2011 (1 year 10 months)
    In charge of logistic operations, overseeing the transport of vehicles from the main warehouse to sales points all over the city. Responsible for the standardization of circulation and ownership documents of new car sales. Additionally, I managed a team of 30–50 people, coordinating the movement of batches of 100–300 cars from the port to customs warehouses and ultimately to retail outlets. My role included account management responsibilities, ensuring continuous communication with clients throughout the entire operation—from initial coordination and planning to the final reporting stage. I followed up after each event to confirm client satisfaction, address any concerns, and cultivate lasting relationships. Furthermore, I developed efficie
  • Holland America Line
    Manager Photo Department
    Holland America Line
    Nov 2007 - Sep 2009 (1 year 11 months)
Education verified_user 0% verified