Bilal jawid

A

Senior Consultant 1

Alpha Bold

Aug 2024 - Current (2 years)

• Experience Cloud Site Development: Designed and implemented a customer Experience Cloud site with Web to Case functionality, enabling clients to easily submit support requests. Added customized branding, user access controls, and streamlined navigation. • Live Chat and Service Cloud Integration: Launched a live chat feature within Experience Cloud, fully integrated with Service Cloud, allowing support agents to address customer inquiries in real-time and access historical interaction data. • Sales Cloud Setup: Configured Sales Cloud for a client account and opportunity management, ensuring a seamless lead-to-close process. Developed custom reports and dashboards to monitor sales performance metrics and identify growth opportunities. • CPQ

Software Engineer Salesforce

TEKHQS

Mar 2021 - Aug 2024 (3 years 6 months)

• 4 + years of hands-on experience with Apex programming, developing efficient triggers, classes, and batch processes. • Built scalable Apex solutions for automation, integrations, and custom functionalities tailored to client requirements. • Third-party Integration: Integrated Salesforce with third-party applications like QuickBooks Desktop (QBD), Epicor, and EbizCharge Payment Gateway, allowing seamless data synchronization and enabling financial operations within Salesforce. • Aura to Lightning Web Component (LWC) Migration: Led the migration of legacy Aura components to LWC, enhancing system responsiveness, reducing load times, and improving UI scalability for future development. • Custom Feature Development: Designed and implemented cu

S

Salesforce Developer and Administrator

Serve IT Pro

Jul 2020 - Feb 2021 (8 months)

• Sales and Service Cloud Setup: Configured both Sales and Service Clouds, optimizing lead and case management workflows. Developed automated workflows and validation rules to ensure data integrity and streamline user tasks. • Order Management System: Built an Order Management System that consolidated order tracking and fulfillment, reducing manual processes and enabling real-time updates for sales and support teams. • Case Management & Omnichannel Support: Implemented a Case Management system and Omnichannel routing, allowing cases to be automatically assigned based on agent skills and availability, enhancing response times and customer satisfaction. • Web to Lead and Web to Case Implementation: Set up Web to Lead and Web to Case forms for

Freelancer Salesforce Consultant

Confidential

Dec 2019 - Jun 2020 (7 months)

• Sales Cloud Setup: Implemented Sales Cloud to support lead and opportunity management, tailored to the client’s unique business needs. Designed custom objects and page layouts for improved usability and productivity. • Data Migration & Cleanup: Conducted data migration from legacy systems to Salesforce, performing data cleanup and deduplication for improved data quality and streamlined reporting. • Reporting & Analytics: Configured dashboards and reports to offer real-time insights into the sales pipeline and performance metrics, empowering stakeholders to make informed decisions.

Freelancer Salesforce Contractor

Confidential

Jun 2019 - Dec 2019 (7 months)

• Salesforce Org Setup: Set up a new Salesforce Org, configured user profiles and roles, and tailored permissions to secure data access. Ensured optimal licensing to meet the client’s business objectives and minimize costs. • Security & Compliance: Applied best practices for data security, including multifactor authentication, IP restrictions, and session settings to ensure compliance with data governance policies. • License Purchase & Configuration: Advised and assisted in selecting and purchasing licenses, ensuring compatibility with business requirements.

C

Salesforce Intern

Click Soft PVT LTD

Jan 2018 - May 2019 (1 year 5 months)

• Admin Support: Assisted with day-to-day Salesforce Admin tasks, including user management, data import/export, and basic customizations. Gained hands-on experience with Salesforce administration and platform setup. • Security & Role Setup: Supported the configuration of roles, profiles, and permission sets to optimize access control for various user groups. • Data Management: Helped with data cleanup efforts and routine data entry tasks, learning data management practices that ensured accurate reporting and data quality.

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