Agnes Bihari
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Business Development Consultant, Project Lead
Costa Rica
Contact Agnes regarding:
Flexible work
Starting at
USD19/hour
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Business Intelligence ConsultantWeWowJun 2019 - Current (6 years)Costa Rica Experienced as a social entrepreneur and trusted advisor, I have helped build entrepreneurial skillset and designed, developed and implemented Business Intelligence (BI) and analytics systems driven towards the Sustainable Development Goals (SDGs). Overseen several startups promoting Costa Rica's pristine travel destinations and unparalleled biological diversity requiring design thinking, excellent customer care and spirit of adventure. Harnessed the latest technologies, while complying with cybersecurity and regulatory requirements: - Wellness, adventure, and rural tourism; Local guide at national parks, Tour leader nationwide - Website, Landing page and online collaboration tools; - Marketing, Travel Ambassador, Crea- Regulatory Compliance ManagerIBMApr 2019 - Jun 2019 (3 months)Costa Rica *** Recognized thought leader in 2 countries, at 4 IBM companies in 6 languages for 11 years. *** New business critical role created for me in the United States to oversee the development, implementation, and delivery of change management, privacy and regulatory training, policy documents, preparedness control points and audit readiness tests per client contract, acting as liaison among three regions of client operations with headquarters in Japan (Asia Pacific), the United Kingdom (EMEA) and the United States (Americas). This role was suddenly terminated by Costa Rican local-restructuring decision at the same time as the mass layoff took place in high-cost labour countries (1700 people in the United States and Western Eu
- Regulatory ConsultantIBMFeb 2017 - Sep 2018 (1 year 8 months)Székesfehérvár, Fejér, Hungary Requested for 2-year international assignment in Hungary. - Developed Team Cloud Community for operations, project management, documentation, new hire and cross training purposes. - Tested new Life Sciences FDA training tool and developed new curriculum. - Guided the Life Science COE team members in the global transition of regulatory training coordination and document management concerning the project plan, document and profile migration, process transformation and documentation, risk mitigation and knowledge transfer. Security Risk Advisor Specialist, Centralized Resource and Sector
- Regulatory Delivery Leader and Quality ManagerIBMSep 2015 - Apr 2019 (3 years 8 months)Costa Rica North America Risk & Compliance Department: As Regulatory Delivery Leader (RDL) I designed and implemented operational systems, achieving 100% compliance and meeting the Service Level Agreement (SLA) for the first time on grossly noncompliant companies (accounts). Provided individual account delivery team focus to ensure contracted services were implemented, operationally managed and met the Life Science, HIPAA, and PCI customer-defined regulatory services requirements. Defined, implemented and maintained all regulatory requirements for training, document management, records retention, and confirmed the development of controlled procedures with approved objective evidence. Performed oversight of the completion of in-sco
- ManagerIBMJan 2013 - May 2013 (5 months)Costa Rica I was relocated from Central Europe to Central America to establish and manage the Global Process Pre-sales support team (forecasted to grow to 600 people) in Costa Rica in July 2012 working with Mexico, Brazil and Spanish South America. Demonstrated business unit and international professional mastery related to operations, strategies, and objectives in acting as global liaison and knowledge worker during the Sales Transaction Support Department (former STH) Latin American knowledge transfer and rollout by liaising with executives, trainers and aligned functions (e.g. Accounts Payable and Credit Department). Facilitated transition documentation and created the STS Business Controls and Operations Community to share a
- ManagerIBMSep 2011 - Jan 2013 (1 year 5 months)Hungary Coordinated and trained a team of 20 people as the Business Controls Coordinator for a team of 600 resources providing services in 22 languages at the Sales Transaction Hub department, closely collaborating with the Bratislava Bid Support Center of 400 resources in charge of consolidating Management Self Assessment reports and related documentation. Transformed the 'unpopular' role of Business Controls into a strategic alliance with a positive image for proactively and confidently sharing findings about discrepancies and became a trusted point of contact for all kinds of issues to prevent audit findings that can potentially lead to closing and transferring local job roles elsewhere. This common understanding of Business Cont
- SPGI Bid ManagerIBMApr 2010 - Sep 2011 (1 year 6 months)Hungary Providing pre-sales support at the Sales Transaction Hub. Achieved the highest net satisfaction index in the center that was showcased for peers to follow when I moved to the operations role from the sales support role. - Developed procedures for SW Services & STG Lab Services as Focal Point for Spain - Worked on a new structure for Sales Transaction Hub SW Group Knowledge Base - Proposed Desk Level Procedures for All Brands (Completed templates: SWG PPA Creation / Approval, SW Services) - Collaborated in Harmonization Projects (Creation and Education Material) and Best Practices Processes, Designed SWG DoU (template, SPGI and France)
- Human Resources Customer Service RepresentativeIBMJul 2009 - Mar 2010 (9 months)Hungary - Used management systems and provided first-level support (Workforce, Compensation, Benefits, Employee Data Management and Recruitment).
- SStrategic Outsourcing Solution Document WriterJan 2009 - Jul 2009 (7 months)
- IInformation Technology Customer Service RepresentativeApr 2008 - Dec 2008 (9 months)
- Assistant to the Executive DirectorFunbotanicaNov 2004 - Jul 2007 (2 years 9 months)November 2004 - July 2007 (2 years 9 months) Loja, Ecuador Liaison among national and foreign members; secretary of international scientific congresses: Second International Dry Forest Congress Fifth Ecuadorian Botanical Congress Third Congress on the Conservation of Biodiversity in the Andes and the Amazon Region - Coordinated external and internal working groups, in charge of contact with sponsors, meeting planning, minutes, reports, newsletters, website content, and marketing material - Result: UTPL becoming a CITES authority and the re-election of FUNBOTANICA Executive Board.
- CoordinatorUTPLMay 2003 - Jul 2007 (4 years 3 months)Loja, Ecuador Coordinator of interpretation at events, interpretation and technical English related services, in-house and external staff training of 12 team members. - Inter-disciplinary CSR projects collaborating with the following departments: Biological Area, Institutional Relations, IT, Marketing and Communications - Working closely with technicians for testing the initial stages of satellite classes (21 centers in Ecuador and three abroad: New York, Madrid and Rome) - Simultaneous, consecutive and whispering interpretation at congresses, video conferences, television and radio interviews, press conferences and tours - Created of training material, staff training, performance review and quality assurance - Lecturer at T
Education
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- Management of the Sustainable Development GoalsLUMSAOct 2020 - Current (4 years 8 months)
- BA Educational Sciences, specialized in EnglishUTPLApr 2003 - Jun 2005 (2 years 3 months)