Bibhas Saha

Bibhas Saha

About

Detail

Customer Success Analyst
Hyderabad, Telangana, India
Contact Bibhas regarding: 
work
Full-time jobs
Starting at USD1.1k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • UWorld, LLC
    Technical Success Analyst
    UWorld, LLC
    Feb 2025 - Current (1 year 9 months)
    UWorld is a leading online learning platform providing high-quality practice questions and detailed explanations to help students and professionals excel in exams.
    • Delivered end-to-end technical support for UWorld’s web and mobile apps (Android & iOS), ensuring seamless performance and 98%+ customer satisfaction.
    • Diagnosed and resolved complex issues involving authentication, loading errors, and feature functionality through structured troubleshooting and root cause analysis.
    • Managed high-volume user tickets via Freshdesk, CRM, and internal tools with accurate documentation and timely resolution.
    • Handled refunds, payment discrepancies, subscription extensions, and sales order creation using NetSuite and Shopify p
  • Genpact
    Technical Process Associate (GoDaddy)
    Genpact
    Dec 2022 - Nov 2024 (2 years)
    Genpact is a global professional services firm providing digital transformation, technology, analytics, and business process outsourcing services.
    • Led the resolution of website errors like 404, 403, 500, SSL issues, and IP blocking by firewalls, ensuring customers' websites stayed online.
    • Worked closely with customers to understand their technical problems, providing expert advice and quick solutions to improve their web hosting experience.
    • Used knowledge of cPanel, DNS configurations, and SSL certificate installations to help customers manage their web hosting effectively.
    • Kept up-to-date with the latest web technologies through continuous learning, allowing for fast and knowledgeable support for various custome
  • Kochar Infotech P Ltd
    Customer Support Executive
    Kochar Infotech P Ltd
    Aug 2019 - Mar 2021 (1 year 8 months)
    Kochar Infotech Limited, also known as Kochartech, is an Indian company specializing in IT solutions and services, including software development, tech support, and outsourcing.
    • Helped customers with their order questions to ensure a smooth and satisfying experience.
    • Tracked orders and quickly updated customers on their status after talking to delivery partners, ensuring transparency and trust.
    • Addressed food-related concerns after delivery with care and professionalism to ensure customer satisfaction.
    • Managed order changes, cancellations, and instructions based on customer preferences to meet their needs effectively.
    • Solved customer issues quickly and efficiently, providing personalized solutions to impro
Education verified_user 0% verified
  • S
    Bachelors in Technology
    ST. MARY'S TECHNICAL CAMPUS
    Sep 2019 - Jun 2022 (2 years 10 months)
    Computer Science and Engineering
  • KINGSTON EDUCATIONAL INSTITUTE
    Diploma Engineering
    KINGSTON EDUCATIONAL INSTITUTE
    Aug 2016 - Jun 2019 (2 years 11 months)
    Computer Science and Technology