Bianca Meidna

Bianca Meidna

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Administrative Assistant | Project Management & Customer Service Experience
Guatemala, Guatemala

Timeline


work
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Education

Résumé


Jobs verified_user 17% verified
  • P
    Assistant Manager verified_user Verified experience
    Porta Potty To Go
    Feb 2022 - Nov 2024 (2 years 10 months)
    I provide direct executive support to my boss by managing his calendar, coordinating travel logistics, handling utility payments, and overseeing the company’s budget and expense reports. My role ensures that operations run smoothly and efficiently, allowing senior leadership to focus on strategic priorities. In my customer service capacity, I take charge of handling customer inquiries, processing orders, managing invoicing, sending quotes, and ensuring timely deliveries, pick-ups, and payments. I’m dedicated to providing a seamless experience for our clients and resolving any issues that arise with professionalism and attention to detail. I also play a key role in payroll management, optimizing processes to ensure accuracy and efficiency,
  • H
    Vacation Rental Owner
    Hostal de Lucca
    Jun 2021 - Current (4 years 11 months)
    As the key point of contact for all guest communication across platforms like WhatsApp, Airbnb, Hostelworld, and Booking.com, I ensure seamless and personalized service at every touchpoint. I manage guest inquiries, bookings, and requests with efficiency and attention to detail, creating an exceptional experience from start to finish. In addition to handling communications, I oversee inventory management, ensuring that all guest essentials—such as toiletries and cleaning supplies—are well-stocked and ready for use. I also manage the team of staff at the hostel, ensuring smooth daily operations and a high standard of service. One of my passions is crafting personalized guest experiences. I design custom itineraries tailored to each guest’s
  • K
    Executive Management Assistant
    Kaiser Distribuciones
    Jan 2018 - Jan 2021 (3 years 1 month)
    Kaiser Distribuciones is an agrobusiness. I was the link between the client and the company. I was in charge of calling them every Monday to verify the orders we received and try to upsell something else or more products. Once I have the final information, send the requirements to our providers and make sure we supply the order complete during the week. Also, I have to follow up through email, chats, and phone calls. Twice a week I was in charge of invoicing and collect pending payments. I supported my immediate boss in scheduling meetings, trips to the farm, presenting reports, etc. In case we have any inconvenience with the order I have to go to the place and verified what happened and issue a credit note in case this was needed. Also
  • The Credit Pros
    Account Services Specialist
    The Credit Pros
    Jan 2016 - Jan 2017 (1 year 1 month)
    I received emails and calls from clients that were interested in recover or got a higher credit score. I was in charge of helping persons to send correspondence to different credit bureaus and contact companies to update their info. To the credit bureau. I walked with them all the process, assisted them when they have questions, or received correspondence requesting additional information. I also reported to my immediate boss, assisted her in scheduling meetings, and supervised other agents' schedules. Some of our clients were older adults who live alone, so I was happy to help them.
  • C
    Project Manager
    Creative Science
    Jan 2016 - Jan 2018 (2 years 1 month)
    I create and oversee technical solutions for a variety of different types of companies and organizations. I am responsible for the coordination of technical and information systems. I direct staff, determine necessary technology advances and educate employees on the use of the software. I am responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the companies IT infrastructure is as efficient and productive as possible. Here is a list of my main functions: Coordinating IT projects Create tickets Follow up-to tickets created Chat and email the clients whenever we need additional info Implementing new software and technologies Training and management staff Providing guidance for problems and questions O
  • SolucionWebcom
    Chief Operating Officer
    SolucionWebcom
    Jan 2013 - Jan 2015 (2 years 1 month)
    We bring the latest trends to our customers, including responsive design, scroll down navigation, and SEO this is very important because it helps our customers to position their brand. My responsibilities include managing sixteen employees, meeting with clients to develop their ideas, and overseeing the design, look, and feel of their webpage. I am involved in working with the programmer to test functionality, adding content to the web page, and finally a quality check to guarantee that our client will receive a product that will meet their expectations. I love my job and having new challenges every day. This position has allowed me to meet many people and develop my skills in the technology field and maintain awareness of all of the new
Education verified_user 0% verified
  • N
    web developer certificate
    Next University
    Jan 2015 - Jan 2016 (1 year 1 month)
  • Universidad Mariano Galvez
    Associate's Degree, Business Administration and Management, General
    Universidad Mariano Galvez
    Jan 2008 - Jan 2012 (4 years 1 month)
  • R
    Bilingual Secretary
    Rosemont College
    Jan 2003 - Jan 2005 (2 years 1 month)