Phanibhushan Ganaparthy
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Technical Lead Servicenow
Telangana, India
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Résumé
Jobs
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- RLead ServicenowRimini StreetDec 2018 - Jun 2021 (2 years 7 months)
Senior ConsultantMouri Tech LLCFeb 2017 - Dec 2018 (1 year 11 months)• Facilitated strategic leadership in designing, implementing and communicating a delivery model for enterprise IT services that include guidelines for service definition and business case justification, a service level agreement framework, key performance indicators, and flexible delivery capacity requirements • Domain Separation setup • Implemented Servicenow from scratch • Implemented Incident/change/Service Catalog/HR onboarding modules • Azure Integration to get the users authenticated with SSO using their existing Azure Passwords • End to end Service Portal implementation • Logic Monitoring integration to Servicenow Incident Management module to create incidents out of monitoring alerts in logic monitor monitoring tool. • Docu- SService ManagerS&P Global Market IntelligenceDec 2014 - Aug 2016 (1 year 9 months)• Facilitated strategic leadership in designing, implementing and communicating a delivery model for enterprise IT services that include policies and guidelines for service definition and business case justification, a service level agreement framework, key performance indicators, and flexible delivery capacity requirements • Formulated the IT service management portfolio under a regional services model and coordination of service management efforts across all regions, including the implementation of IT service management processes and procedures, the identification and management of service standards, measurements and reviews, and the development and maintenance of a customer-responsive service catalog • Maintained a close coordination
- Senior Associate Service DeliveryCSCMay 2013 - Dec 2014 (1 year 8 months)• Working with process owners and business stakeholders to translate business requirements into functional requirements within Service-Now • Facilitating roll out of new applications and modules. • Service Catalog and Request Workflow Design and Configuration • Receives specifications from the IT department and delivers a product/ release that meets the needs presented • Creates Requirements Definitions, and Technical Specifications Documentation • Articulates technical concepts using easily understandable business language • Load and maintain data between Service Now and other systems • Workflow designing and customization according to the functional requirements
- CExpert System AdministratorColruytFeb 2011 - May 2013 (2 years 4 months)
- Senior Specialization Infrastructure EngineerMphasis LtdNov 2009 - Jul 2010 (9 months)
- BTeam LeadButler America Telecom LLCFeb 2008 - Jul 2009 (1 year 6 months)
- NDesktop EngineerNew Generation ComputersJan 2006 - Jan 2008 (2 years 1 month)
Education
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- VBachelor of EngineeringVVCEJan 2000 - Jan 2004 (4 years 1 month)