Bhumika

Executive Assistant to CEO/ COO

Grazitti Interactive

Aug 2020 - Current (5 years 11 months)

• Manage professional and personal scheduling for CEO, including agendas, mail, email, phone calls, client management, and other company logistics • Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executive • Manage communication between upper management and employees, liaising with internal and external executives on various projects and tasks • Plan and orchestrate work to ensure the senior executives' priorities are met, • organizational goals are achieved, and best practices are upheld

I

Sr. Operations & Admin Executive

IMV Technologies India

Apr 2017 - Dec 2019 (2 years 9 months)

• Managing office inventory by restocking supplies and placing purchase orders to obtain ample stock • Creating and disseminating team-based communications such as newsletters to enhance collaboration and morale between office employees • Consulting product development teams to enhance products based on current customer data • Coordinating complex annual meetings, seminars, and half-yearly meets involving presenters, global attendees, and budget-encompassing live stream production, remote location arrangements, and senior executive accommodations • Creating documents and presentations to help senior leaders make decisions on company improvements

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Admin & Operations Executive(May

Indus Uno Online Private Limited

Jan 2016 - Mar 2017 (1 year 3 months)

• Coordinating between the billing department and customers to resolve problems • Managing and updating company databases • Maintaining financial, employee, and client records • Drafting and mailing customer correspondence and newsletters • Assisting customers with selecting and customizing available items based on individual requirements • Investigating and resolving customer inquiries and complaints in a timely and empathetic manner • Ensuring superior customer experience by addressing customer concerns, demonstrating, empathy, and resolving problems swiftly • Verifying data integrity and accuracy

Marketing & Operations Executive(July

KARVY STOCK BROKING

Jan 2015 - Jan 2016 (1 year 1 month)

• Promoting customer loyalty by delivering exceptional service to handle questions, complaints and issues • Coordinate with coworkers and managers to resolve difficult and high-level customer issues • Compile feedback from customers and submitted recommendations to management regarding processes, promoting satisfaction in future interactions • Maintain accurate and current customer account data with manual forms processing and digital information updates • Questions customers and collect information to understand needs and offer solutions quickly • Evaluate interactions between associates and customers to determine areas in need of improvement • Update account information in each customer's record so that data was accurate

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