Piyush Bhavsar
About
Detail
IT PACS Analyst with 9+ Years of experience
Pune, Maharashtra, India
Résumé
Jobs
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- IIT PACS AnalystImaging EndpointsJan 2022 - Oct 2022 (10 months)Profile Summary: •Interface between the departmental users/clients and the various IE Departments. •Provide day-to-day operational support for imaging applications/solutions provided and or supported by the IT Team. •Triage network/workstation/hardware related issues. •Coordinate modifications and updates to the imaging applications and the other applications/systems provided and or supported by the IT Team. •Provide advanced application troubleshooting support for systems/applications provided and or supported by the IT Team. •Recommend improvements and increase the efficiency of the imaging applications and other systems/ applications provided and or supported by the IT Team. •Assist with coordination and communication of vendor ac
Process LeadCapgeminiApr 2017 - Jan 2022 (4 years 10 months)Client : IBM Merge Healthcare Designation : Process Lead Duration : From 04/10/2017 to 18/01/2022 Profile Summary: •Working in healthcare domain with DICOM/HL7 standard products for PACS Support specifically. •Providing 24/7 support for different medical imaging (IT Healthcare) applications and systems identifying related issues and their resolutions. •Providing technical assistance to all our clients in US, Europe and worldwide via remote access. •Working on CRM tool (Salesforce) for tracking of issues and given solutions to the customers, tracking and follow up on cases in order to resolve issues. •Handling priority and severity tickets on daily basis. •Sharing daily reports of cases handled by team to higher levels. •Report bugs i- DSystem AdministratorDavizta India Pvt. Ltd.Feb 2017 - Aug 2017 (7 months)Designation : System Administrator Duration : From 27/02/2017 to 26/08/2017 Profile Summary: •Creating and managing Users, OU, Account Lockout issues. •Installation of software and troubleshoot internet as well as software related issues. •Provide Admin rights, editing Host-name. •User access management creation/deletion/modification on Windows AD. •Desktop & Laptop administration with configuration & Maintenance. •Joining to Domain, updating and upgrading Windows OS's, solving application errors. •Logging and updating tickets logged by internal users. •Asset management of desktop, laptop and accessories •Procuring new asset (from requirement gathering, to approval from operations team and getting device from vendor)
- VDesktop and Network Support ExecutiveVenture Labour.Com India Pvt. Ltd.Oct 2015 - Nov 2016 (1 year 2 months)Designation : Desktop and Network Support Executive Duration : From 20/10/2015 to 18/11/2016 Profile Summary: •Implementation of Active Directory. •Provide Admin rights, editing Host-name. •User access management creation/deletion/modification on Windows AD. •Desktop & Laptop administration with configuration & Maintenance. •Joining to Domain, updating and upgrading Windows OS's, solving application errors. •Logging and updating tickets logged by internal users. •Asset management of desktop, laptop and accessories •Procuring new asset (from requirement gathering, to approval from operations team and getting device from vendor)
- IDesktop Support EngineerIDC Technologies Pvt. LtdMar 2013 - Feb 2015 (2 years)Client : Wipro InfoTech Designation : Desktop Support Engineer Duration : From 03/07/2013 to 19/02/2015
- EMobility Support ExecutiveEquus Technology and HR Consultancy ServicesJan 2012 - May 2013 (1 year 5 months)Client : Mahindra and Mahindra Financial Services, Pune Designation : Mobility Support Executive Duration : From 01/10/2012 to 31/05/2013
Education
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- Master of ScienceSikkim Manipal UniversityJun 2018 - Nov 2020 (2 years 6 months)
- SDiploma in Information TechnologySSVPS College of PolytechnicJun 2006 - Dec 2010 (4 years 7 months)
- Bachelor of ScienceSikkim Manipal University