Bhasker Dubey

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Part-time faculty

May 2023 - Current (2 years 11 months)

Customer success operations manager

Convictional

Mar 2022 - May 2023 (1 year 3 months)

- - Led a team of 10 people to optimize the current support operations processes to reduce the cost of operations by 10% while serving the larger customer base and maintaining the customer experience.

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Senior lead shopify fulfillment network

Shopify Inc

May 2017 - Jan 2022 (4 years 9 months)

- Built and led a large international team of teams (70+ individuals) that owned the SFN merchant experience post on-boarding. The team consisted of three different teams: account management, front-line support and continuous process improvement.

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Senior manager, operations

Restaurant Brands International, Tim Hortons

Apr 2015 - Apr 2017 (2 years 1 month)

- Led several strategic initiatives by leading different across Canada and the USA. Worked on executing the rebranding strategy for Tim Hortons restaurant across North America, and later managed the new restaurant development for the Ontario region.

Project management, engineer

SNC LAVALIN

Jul 2011 - Dec 2013 (2 years 6 months)

- Worked on multiple aspects of Lower Churchill River Hydroelectric Project (LCP) lifecycle. Played an important role in preparing the DG3 estimate during the design phase. Later moved to the construction site to manage the Bulk Excavation Contract. - Core team member of the team that developed a ~$6B estimate for the mega power generation project in < 6 months; worked cross-functionally with senior leadership and technical experts from 10 different departments. - Played a key role in managing a $100M plus excavation contract by closely monitoring the budget and schedule; promoted by the management for saving the client $100,000 by finding a flaw in the contractor’s estimate for the given scope of work. Coordinated with the client's Constru

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Engineer

EBC Inc.

Apr 2009 - Jun 2011 (2 years 3 months)

- Joined the construction management team for the Wuskwatim Hydro Power generation project. Wore many hats during this project based on what needed to be to accomplish the project on time and under cost. - Quickly learned to effectively manage the shifting priorities and proactive approach to problem identification and resolution in a large and diverse team settings. - Managed the relationship with the client’s construction manager and was responsible for financial reconciliation on ~$250M contract. Increased the accuracy of material quantities calculation related to extra work by implementing a specific process and collaborating with the field engineers and cost engineers. ▪ Developed an efficient process for the reconciliation of quantiti

Lecturer

Concordia University

Jan 2009

Bhasker Dubey

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