Alan Chan
About
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A Proud Dad, Passionate Cyber Security Leader & Basketball Fan...
Sydney, New South Wales, Australia
Résumé
Jobs
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Head of Channel & Partnership, ANZFastlyJan 2022 - Current (4 years 9 months)Fastly is an industry leading edge cloud platform company with a mission of making the Internet faster and safer.
I am responsible in building the Fastly partner ecosystem in Australia and New Zealand from the ground up to help expand our growth in the region. Partners are life blood of our business and critical to our success.- TStrategic Account DirectorTrustwave An Optus CompanyJan 2018 - Dec 2021 (4 years)I was responsible for leading the cyber security strategy and revenue objectives for Optus largest strategic clients in Sydney. The role requires collaboration in a highly complex environment with multiple stakeholders across Optus, SingTel, Trustwave and managing relationships & decision processes in many of the largest financial institutions in Australia.
- Director of Business Development, SecurityUnisysAug 2016 - Dec 2017 (1 year 5 months)The role is tasked to grow the security business from the ground up defining and executing the Go-To-Market strategy and driving “Security In Everything We Do” at Unisys. As a leading global service provider, it is important that Unisys play a critical role in helping their clients deliver a successful business outcome whilst concurrently minimising their risk through resiliency against cyber-attacks.
- Enterprise Account ManagerFireEye, Inc.Mar 2014 - Aug 2016 (2 years 6 months)
- Enterprise Account ManagerSymantecJul 2013 - Feb 2014 (8 months)• This is a business development role specifically focus on driving revenue for the information security products and services business for 20 of the most strategic accounts based in Sydney
• Responsible for defining territory and go to market plan than executing to meet sales goal
• Nurture and expand the company’s relationship with the customers at all levels
• This territory included verticals across the Financial Services, Critical Infrastructure, Telco and State Government Agencies - Data Loss Prevention, Encryption and Authentication - Security Sales SpecialistSymantecJan 2011 - Jun 2013 (2 years 6 months)• Responsible for the Symantec’s Data Loss Prevention, Encryption & Strong Authentication business across the Pacific region
• Develop and drive territory business sales strategy for emerging technologies
• Client facing sales/presales activities (meetings, tender responses, proposals)
• Partner recruitment & enablement - WSales Engineering, Team LeaderWebsense IncAug 2008 - Jan 2011 (2 years 6 months)• The key responsibility of this role is to provide technical and sales support for Websense products to customers and partners
• Demonstrate and present Websense technologies in conferences, seminars, and general meetings
• Key technology focus areas include Web Security, Email Security, Data Loss Prevention and Software as a Service Solution
• Respond to RFI and RFP documents to complete the sales cycle
• Manage the Australia and New Zealand Sales Engineering Team - WSales EngineerWebsense IncMay 2007 - Aug 2008 (1 year 4 months)
- MSales EngineerMcAfee AustraliaDec 2004 - May 2007 (2 years 6 months)• The key responsibility of this role is to provide technical and sales support for McAfee products to customers and partners on a daily basis
• Key technology focus areas include Intrusion Prevention, Anti-Virus, Anti-Spam, Anti-Spyware, Content Filtering, Vulnerability Management, Security Management and Policy Enforcement
• Respond to RFI and RFP documents to complete the sales cycle
• Play a key role in the McAfee Global Channel Enablement Initiative. This includes working with, and providing support for, enterprise and partners in the following areas:
Certified McAfee product training
Ad hoc technical training and workshops
Sales and product presentations
Joint customer Proof of Concept - SPremium Support - Team ManagerSymantec SingaporeMar 2002 - Nov 2004 (2 years 9 months)• Hired and Managed team of Technical Specialists throughout Asia to support Symantec's most strategic accounts
• Represented Symantec’s Enterprise Support Business Unit in key industry events
• Aligning the Enterprise Support Business with Symantec’s corporate strategy ensuring a high level of support contract renewal
• Manage and actively involved with customer and partner escalations
Deliverables including timely and accurate completion of:
• Service Delivery Plans
• Conditions of Satisfaction
• Time tracking
• Contract Usage
• Contract Renewals - STechnical Account ManagerSymantec SingaporeFeb 2000 - Mar 2003 (3 years 2 months)• Responsible for product escalation within the Asia Pacific region
• Responsible for Symantec’s most strategic accounts throughout the Asia Pacific region, this often included many of the US Fortunate 500 companies
• This role is a senior technical resource dedicated to ensuring the success of a project from project initiation to system implementation to production, and into long term support
• This is a “buck stops here” role where Alan worked around the clock to support these strategic customers. - LSystem EngineerLogicalis AustraliaFeb 1996 - Feb 2000 (4 years 1 month)• Delivered and managed desktop deployment, Novell and Microsoft Networking projects to large enterprises and government agencies across Australia.
• Specialised in Compaq and IBM hardware repair - AComputer TechnicianAcer Computer AustraliaMar 1994 - Dec 1995 (1 year 10 months)
Education
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- Science, ComputingUniversity of Western SydneyJan 1995 - Dec 1998 (4 years)