Douglas Efraim

Salesforce Analyst III

ília

Jan 2026 - Current (10 months)

Salesforce Low Code Developer & Administrator

Platform Builders

Jul 2024 - Jan 2026 (1 year 7 months)

• Actively managing and configuring Sales Cloud and Service Cloud solutions to optimize business operations and enhance system performance for clients in the benefits and pension industries.
• Responsible for customizing Salesforce features through low-code solutions, including custom objects, fields, validation rules, roles, profiles, permission sets, and security settings.
• Developed and implemented custom solutions using Flow and other low-code tools to automate processes and improve efficiency.
• Applied strong problem-solving skills to maintain data integrity and ensure seamless system functionality across both clouds.
• Contributed to CI/CD processes, utilizing Git for version control to streamline deployments and

Salesforce Consultant & Administrator

OrionCX

May 2022 - Jun 2024 (2 years 2 months)

• Worked as a Salesforce Consultant / Administrator under an indirect contract for ArcelorMittal, a global leader in the steel industry.
• Managed and configured Salesforce solutions, including custom objects, validation rules, roles, profiles, permission sets, flows, and security settings across both Sales Cloud and Service Cloud.
• Developed strong expertise in Service Cloud, particularly in implementing and enhancing Einstein Bots and Omnichannel solutions, improving customer engagement and support efficiency.
• Analyzed pro-code solutions involving Apex to support development teams and ensure scalable implementations.
• Actively collaborated with the technical team on Salesforce integrations with external systems, su

Salesforce Administrator

EVERYMIND

Jan 2020 - May 2022 (2 years 5 months)

• Designed, configured, and maintained custom objects, fields, validation rules, and security settings to optimize business processes.
• Managed user roles, profiles, permission sets, and sharing rules to ensure proper data access and compliance.
• Developed and automated workflows and flows to enhance operational efficiency across Sales Cloud and Service Cloud.
• Utilized SOQL to extract, analyze, and manipulate Salesforce data for reporting and troubleshooting.
• Contributed to key Salesforce projects, including: - Leroy Merlin (Retail – Service Cloud) - Grupo Boticário - T&M (Cosmetics and Beauty – Service Cloud, focusing on Einstein Bots and Omnichannel) - Ben Benefícios (Benefits Industry – Sales Cloud) - Duratex (M

Technical Support Specialist

Concentrix

Aug 2018 - Dec 2019 (1 year 5 months)

• Provided inbound customer support for iOS and macOS devices, assisting users with troubleshooting and issue resolution.
• Ensured a seamless customer experience by effectively addressing technical concerns and guiding clients through solutions.

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Douglas Efraim

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