B
Betty Asava
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Kenya
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Full-time jobs
Résumé
Jobs
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Consultant Customer Success Account ManagerdoolaAug 2022 - Current (4 years 2 months)• Serving as the primary contact for a diverse portfolio of clients, driving successful onboarding, product adoption, and long-term satisfaction. • Addressing client inquiries and efficiently resolving technical issues through effective cross-departmental collaboration. • Conducting regular business reviews, and identifying upselling opportunities that contribute to a 48% ARR increase over the past year. • Managing a deal portfolio totaling $244.87K, including $173.74K in closed deals and $61.13K in active deals. • Mentoring and training new hires, fostering a culture of excellence, and ensuring consistent adherence to best practices. • Developing user-friendly guides and maintaining internal knowledge bases to support scalable custom- KPupilKinyua, Mwaniki & Wainaina Advocates [KMW],Aug 2021 - Apr 2022 (9 months)• Completed pupillage as part of the Kenya School of Law's Advocates Training Program, gaining practical experience in various legal functions within a fast-paced law firm. • Managed case diaries, ensuring efficient tracking of upcoming matters and preparation of cause lists for the firm. • Attended court sessions with the Pupil Master, providing detailed summaries of proceedings to ensure accurate case documentation. • Drafted client correspondence, providing updates and seeking further instructions on ongoing legal matters, ensuring clear communication and client satisfaction. • Conducted legal research and drafted comprehensive legal opinions on assigned cases, demonstrating strong analytical skills and attention to detail. • Assis
- MEvents and Outreach AssociateMoringa School,Oct 2017 - Apr 2018 (7 months)• Developed and launched the Campus Ambassadors program, expanding Moringa School's reach within tertiary institutions and strengthening the tech community. • Conceptualized, planned, and executed tech-focused events as part of the community outreach initiative, increasing engagement and awareness of Moringa School's offerings. • Partnered with influential stakeholders in the Nairobi tech ecosystem to plan and deliver the successful Nairobi Tech Week, attracting over 1,000 attendees and raising Moringa School's profile within the industry.
- TFounder and Business Development LeadTetty's Customs,May 2017 - Jun 2021 (4 years 2 months)• Spearheaded the strategic growth roadmap for the business, successfully driving expansion and operational efficiency. • Led the business development team, establishing and tracking performance against internal OKRs to ensure alignment with company objectives. • Managed a portfolio of 800+ customers, consistently ensuring high satisfaction levels, fostering customer loyalty, and driving retention. • Analyzed MRR and ARR trends, leveraging customer feedback and restructuring the team to optimize revenue growth and improve business outcomes. • Drove innovative business strategies that resulted in increased revenue.
Education
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- Advocates Training Program (ATP)Kenya School of LawFeb 2020 - Current (6 years 8 months)
- UBachelor of Laws degreeUniversity of Nairobi, School of LawJan 2015 - Dec 2019 (5 years)
- IInternational Computer Driving License (ICDL)INSTITUTE OF ADVANCED TECHNOLOGYMay 2014 - Aug 2014 (4 months)