Beso Khidesheli Sales & Customer Success Professional

VP of Sales

WebRealty

Dec 2023 - Current (2 years 8 months)

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Senior Account Executive

IDX Broker

Jan 2023 - Dec 2023 (1 year)

Director of Sales & Customer Success

Aiva

Aug 2020 - Dec 2022 (2 years 5 months)

• Led the company's enterprise client relationship management efforts: through product offering & pricing model adjustment, increased client YoY retention by 35% • Helped Increase first-time client average sale by 300% • Overachieved 2021 and 2022 sales quota to ensure the highest possible payout for the management team during and after an acquisition by a new owner

Sr Manager, Sales

Aiva

May 2019 - Aug 2020 (1 year 4 months)

• Grew YoY revenue by 50% in 2020 • Hired, trained, & coached Sales & Operations Specialists; creating performance management dashboards and metrics • Created product demo messaging, outbound call handling, data analysis, and training processes

Client Services Manager

TaskUs

Apr 2017 - Apr 2019 (2 years 1 month)

• Owned $5M Book of Business. Developed top revenue generating accounts: led client relationships, financial attainment, operational and strategic account management. • Generated top 10% percentile internal and client-provided NPS scores within the company in 2017 & 2018. • Initiated strategic & tactical campaign improvement initiatives from inception through implementation; fostered cross-departmental and cross-site collaboration to drive results.

Inbound Sales Manager

SquareTrade

Mar 2015 - Aug 2016 (1 year 6 months)

• Managed a group of 25 sales specialists and a portfolio of 20+ SMB clients. • Redesigned performance measurement model & compensation plan, improved program reporting & sales forecasting across multiple call centers. • Conducted daily meetings and weekly 1:1s, successfully coaching in-house and remote sales teams.

Lead Sales Specialist

SquareTrade

May 2014 - Feb 2015 (10 months)

• Led Business-to-Business program, enhancing existing client relationships and securing new partnerships. • Resolved a wide variety of customer escalations, finding creative ways to meet unhappy customers’ needs.

Sales Specialist

SquareTrade

Oct 2013 - Apr 2014 (7 months)

• Played key role in developing a small 3-month Inbound Sales pilot project into a substantial and extremely profitable program. • Achieved top performer status and generated most individual revenue among all 15 Inbound Sales specialists for 8 out of the 11 months worked in 2014.

Research Assistant

UC Berkeley

Oct 2013 - Feb 2014 (5 months)

• Conducted thorough research; translated and wrote summarized documents according to various articles and sources from Georgian and Russian - into English. • Assisted a UC Berkeley Professor in presenting and editing the research materials.

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Graphic Designer

Georgian Ministry of Health

Jul 2013 - Jan 2014 (7 months)

Developed the logo, and various marketing materials for the Regional Ambulance Service of Georgia

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Special Events Coordinator

Isla Vista Tenants Union

Feb 2013 - Jun 2013 (5 months)

• Oversaw logistics, finance, media relations, and graphic design projects for the union. • Organized meetings and events for student tenants. • Made funding decisions for the student projects financed by the University.

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Global Intern

University of California Education Abroad Program

Sep 2012 - Jun 2013 (10 months)

• Conducted informational presentations for potential participants of the Study Abroad program for universities located in Spain. • Acted as an ambassador for the study abroad programs while raising awareness and promoting the value of educational and cultural exchange. • Managed student events and advised individualson the benefits and challenges of having international experience.

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Youth Evaluator

Chalk

Jun 2007 - Sep 2009 (2 years 4 months)

• Reviewed, evaluated, and supported grantee projects benefiting San Francisco’s underserved youth, expanding and adapting them as necessary. • Facilitated hiring and coaching of new staff.

Beso Khidesheli

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