Andres Berdugo Senior Software Engineer

Technical Lead

ClearlyIP

Jun 2024 - Current (2 years 4 months)

Lead and mentor teams to design, develop, and deliver high-quality software. Define technical strategies, ensure best practices, and align projects with business goals. Report directly to the VP of Software, manage projects, plan sprints, and collaborate with stakeholders to resolve challenges and drive innovation. Ensure optimal system performance and scalability while meeting deadlines.

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CEO & Founder

Fox River Software

May 2023 - Current (3 years 5 months)

Senior Software Engineer

ClearlyIP

Jul 2019 - Jan 2025 (5 years 7 months)

- Lead engineer for the company’s cloud provisioning system for VoIP phones which I entirely built from scratch following the guidelines from the principal engineer and management. This application is being used today by hundreds of customers and new features are constantly being added by other developers and myself, see https://devices.clearlyip.com

- The tech stack I used to develop this application consists of React with functional components, Redux, Material UI, Next.js and Apollo client for the frontend. For the backend I used Laravel, GraphQL, REDIS, Mysql, REST and Websockets.

- Coordinate with the product owne

Software Engineer

Sangoma

Jan 2016 - Jun 2019 (3 years 6 months)

- Successfully unified the company’s 2 help desk systems, migrated the help desk customer records into the internal partner API and integrated the company’s help desk with the partner API (REST, MySQL, Php, Javascript, jQuery, DWOO, CodeIgniter). See https://support.sangoma.com/

- Development of the Sangoma phones module inside the partner’s portal. The module allows customers to register their VoIP phones manually, by bulk import or automatically during the order fulfillment process (Php, Javascript, CodeIgniter, MySQL).

- Successfully developed a support contracts and hardware products registration module for the com

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Co-founder, product manager.

Ruta Compartida

Sep 2011 - Jun 2013 (1 year 10 months)

Ruta compartida was a sustainable mobility startup that promotes the use of carpooling in Latin America (http://www.rutacompartida.net). Achievements, main activities and responsibilities:

- Development of a functional prototype of the carpooling software in Microsoft Azure.
- Building the company business plan and compete in startup contests.
- Communications and PR duties, achieving free exposure in national printed media, national radio and international television.
- Obtained the first pilot program with Panama's chamber of commerce, which later became a customer.

CEO - Co-founder, developer and consultant.

Dewak SAS

Mar 2008 - Dec 2015 (7 years 10 months)

Dewak was a boutique software firm specialized in customer service solutions and custom software development (http://www.dewak.com). As a co-founder and company leader, my duties were several during the first years but I specialized in web development, consultancy and business development as the company grew. Achievements, main activities and responsibilities:

- Software integration using REST API’s
- Custom modules development using PHP, MySQL.
- Windows and Linux server setup (Apache, IIS, PHP, MySQL)
- Help desk software implementation and training in customer premises and online.
- Responsible for certifying the c

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Project Manager, web developer

Soft Air LTD

Oct 2006 - Feb 2008 (1 year 5 months)

Manage custom software development projects for customers overseas. This project management approach was a bit different and broader, requiring an unique mix of very strong technical and sales skills. In my duties I was responsible for gathering the requirement with the customer, create the requirements document, estimate the effort and cost, develop the software using PHP, MySQL under Linux environments.

Project Manager

Aleriant

Jan 2006 - Sep 2006 (9 months)

Manage and program custom software development projects for international clients. This project management approach was a bit different and broader, requiring a unique mix of very strong technical and sales skills. Achievements, main activities and responsibilities:

- Gathering requirements with customer, create the requirements document and estimate the project effort and cost.
- Web development using PHP, MySQL.

Software Developer - Project leader

Arkix SA

Sep 2004 - Jan 2006 (1 year 5 months)

- Lead a software development team and coordinate with project manager the project deliverables, delivery dates an overall schedule of software projects.
- Programing in Delphi, PHP, MySQL and Objective-C
- Open source tools integration using single sign on with LDAP.

UNIX script developer

NCR Corporation

Mar 2004 - Oct 2004 (8 months)

- Coding and testing of SQL scripts for extraction, transformation and loading (ETL) data into NCR's Teradata data warehouse.
- Automation of data loading and testing processes for Teradata using UNIX bash script.

IT/Analyst - Intern

Interworld freight

Jul 2003 - Jan 2004 (7 months)

IT technical support and maintenance.

Andres Berdugo

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Andres Berdugo

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