Bernice Jan Bresenio

With extensive experience supporting global teams and online communities, I have developed the ability to thrive in fast-paced environments, deliver exceptional results with minimal supervision, and maintain a strong attention to detail. I am seeking an opportunity where I can apply my skills in customer support, engagement moderation, and content moderation to help maintain positive, well-managed digital spaces and contribute to the company's growth. Throughout my career, I have built strong capabilities in the following areas: • Creative problem-solving and multitasking • Research (Web, Forums, Social Networks) • Microsoft Office & Google Workspace • Data entry and management (typing 60+ wpm) • Email, chat, and ticket-based customer support • Discord community moderation and engagement • Social media management (Facebook & Instagram) • Monitoring user interactions and enforcing community guidelines • Promoting positive, inclusive communication among members I am a proactive, detail-oriented professional who is passionate about creating engaging online environments and delivering outstanding support experiences.