B

Bernardo Casaroli Nicoláo

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State of Rio Grande do Sul, Brazil

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Résumé


Jobs verified_user 0% verified
  • h2o.ai
    Software Support Engineer
    h2o.ai
    Dec 2022 - Current (3 years 11 months)
    Provide support to installation, upgrades, maintenance of H2O.ai products being Hybrid Cloud (on AWS, GCP or Azure) or into our own managed Cloud environment. Also provide data science and data engineering related support to customers after the product is already working. Maintaining terraform scripts and helm charts so we can make upgrades and corrections from time to time.
  • Elastic
    Software Support Engineer
    Elastic
    Jun 2022 - Dec 2022 (7 months)
    Provide solutions, consulting and support to Elastic Stack customers. Manage Elasticsearch deployments on AWS, Azure and Google Cloud products. Checking for possible bugs in code and troubleshooting accordingly along with developers.
  • Addi
    Lead Support Engineer
    Addi
    Dec 2021 - Jul 2022 (8 months)
    Supporting the platform portion of Addi's payment application in Latin America. Resolving escalated issues that initial support levels did not resolve, making new documentation to other engineers to consult, interviewing candidates to join the engineering team and implementing new tools to improve day to day work of support engineers.
  • S
    Support Engineer II
    SAP Software Solution-
    Mar 2021 - Aug 2022 (1 year 6 months)
    Support of Procurement applications inside Ariba Network, focused on Direct Materials module. Analysis of issues, premium support to customers, KBA making, reporting bugs, and working with other teams in order to escalate issues and engage the proper people to resolve any incidents.
  • T
    Support Analyst
    TRUE Information Technology-
    Jan 2019 - Jan 2021 (2 years 1 month)
    Analysis, investigation and resolution of issues from applications used by SAMU and many other companies. Using ITIL methodology, and focusing on covering the time window of these companies work, providing a 24 by 7 support.
Education verified_user 0% verified
  • U
    Bachelor's degree
    UNISINOS - Universidade do Vale do Rio dos Sinos
    Jul 2017 - Jun 2024 (7 years)