• Analysis, investigation and resolution of problems related to IT applications and tools. • Facility in teamwork and engagement in group initiatives. • Ability to run test routines to identify possible application failures. • Conducting and formulating training to share knowledge with the team. • Ease in dealing with clients. • Experience in Windows, Mac and Linux environments • Experience using monitoring applications such as Splunk, LogDNA, LogRocket, Twilio, Sendgrid. • Knowledge of SQL databases like Postgres PL/SQL • Knowledge of XML and JSON formats and how manipulate them. • Java Programing Experience • Knowledge of using API to manipulate data as needed. • Currently studying other backend and front-end languages such as node.js, Javascript, TypeScript… • Experience in coaching support colleagues. • Experience in interviewing candidates. • ELK stack experience • Experience with AWS, GCP and Azure management