Benny Tah

Strategic Consultant – Business Development - (Customer Adoption)

ServiceNow

Feb 2024 - Jul 2024 (6 months)

• Identified and initiated high-value opportunities, including a pipeline deal worth £65,350, by addressing customer adoption challenges. • Drove discussions between customers and account executives, advancing opportunities to later stages in the sales cycle. • Proactively engaged with customers during their onboarding and adoption phases, ensuring they had the tools and resources to achieve maximum value from the platform. • Advocated for SMB customers to resolve queries and provide adoption focused outreach, aligning solutions with their ITOM needs. • Improved collaboration between internal teams by developing structured solutions to address communication challenges, leading to measurable progress on strategic accounts. • Delivered

Sales Development Representative (Global Accounts)

New Relic

Apr 2022 - Apr 2023 (1 year 1 month)

• Played a critical hybrid role in supporting 3 global enterprise and subsidiaries accounts- by identifying opportunities for growth and adoption. • Conducted in-depth research on account needs and provided targeted insights to align with the clients' DevSecOps and observability goals. • Engaged with senior decision-makers to present value propositions that emphasized New Relic's capability to improve software development lifecycles. • Drove a 22% improvement in customer satisfaction scores through a consultative approach and responsive engagement. • Achieved quarterly pipeline targets by consistently delivering qualified opportunities and maintaining clear communication with cross-functional stakeho

Business Development Manager

Odaseva

Mar 2021 - Apr 2022 (1 year 2 months)

• Focused on creating tailored lead-generation campaigns that improved pipeline growth by 12% annually. • Designed multi-channel outreach strategies, including email, LinkedIn, and in person events, to foster meaningful client relationships. • Partnered with account executives to deliver value-based solutions that aligned with customer needs in data security and DevOps practices. • Regularly analyzed CRM data to identify trends and inform strategic decisions for account management and customer growth.

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Operations/Outreach Manager

Self Sufficiency Charity,

Jan 2021 - Current (5 years 10 months)

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Account Manager

Cisco, Ingram Micro,

Sep 2019 - Dec 2020 (1 year 4 months)

• Managed a diverse portfolio of 50+ EMEA clients, ensuring strong customer satisfaction through proactive account management and support. • Closed multiple channel led six-figure deals with SMB clients, including NHS , by demonstrating a deep understanding of their organizational goals. • Enhanced customer engagement with tailored training on network solutions and alignment with long-term business strategies. • Surpassed quarterly revenue and profit targets by over 20% through strategic upselling and cross-selling efforts

Associate Account Executive

New Relic

• Actively leveraged sales intelligence software and automated email campaigns to engage with over 300 prospects weekly, ensuring efficient outreach and follow-up. • Conducted an average of three tailored product demonstrations daily, aligning New Relic's observability platform with customers' DevOps workflows, including CI/CD pipelines and application performance monitoring. • Partnered with technical teams to address complex customer needs and recommend solutions that optimized business outcomes, achieving a 15% increase in renewals. Proactively monitored enabling that by 30%. Increased 25% 12%

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Benny Tah

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