Benjamin B. Burge

P

Store Manager;

Penny's by Plaza Flowers

Apr 2022 - Jun 2024 (2 years 3 months)

• Successfully manages and leads a team of 20+ employees, fostering a positive work environment and achieving consistent sales growth. • Utilizes excellent interpersonal skills to handle customer inquiries, complaints, and special orders, growing return customers by 27%. • Orchestrates flawless setup of flowers for multiple weddings teaming up our designers with our drivers to save 50% on labor cost.

M

Manager;

Mama Hawks Kitchen & Coffee

Dec 2019 - Apr 2022 (2 years 5 months)

• Optimized workflow for a new, larger location, resulting in increased efficiency: customers on average got their drinks two minutes faster. • Automated recipes for proprietary coffee equipment, enabling effective multitasking and consistent product quality. • Introduced an efficient 'bean-to-cup' brewing method, leading to a 30% reduction coffee bean expenses.

Crisis Councilor;

Crisis Text Line

Mar 2018 - Nov 2019 (1 year 9 months)

• Cultivated a collaborative space for artists and authors hosting bi-weekly workshops, featuring three unique creativity exercises. • Orchestrated the publication process wrangling over 14+ artists and authors, ensuring deadline over the phone and through email. • Innovated website with an interactive online submission system, resulting in 3x increase in member base within one month.

U

Coordinating Editor;

UTOR Literary Magazine

Mar 2018 - Nov 2019 (1 year 9 months)

• Cultivated a collaborative space for artists and authors hosting bi-weekly workshops, featuring three unique creativity exercises. • Orchestrated the publication process wrangling over 14+ artists and authors, ensuring deadline over the phone and through email. • Innovated website with an interactive online submission system, resulting in 3x increase in member base within one month.

A

Project Specialist;

APM Systems

Oct 2016 - May 2017 (8 months)

• Edited 100+ aggregated or inhouse articles for online publication, creating space for engagement. • Created simplified technical manuals; saw clients increase use of high-level automation features rise 65% after one week of use. • Worked directly with CEO to update the website to increasing traffic 40%.

Benjamin B. Burge

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Benjamin B. Burge

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