B

Benedict Sy

About

Detail

Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • H
    Utilization Management Intake Coordinator/Contact Center Representative
    HumanaBright Healthcare
    Jun 2022 - Current (4 years 5 months)
    Enters data into authorization system for Oncology/Radiation Oncology, Surgical Oncology,Cardiology Drug ,Admission,Outpatient Procedures, Homehealth and DME. Submitting IT tickets to address barriers to generating cases and following the ticket through completion. Working directly with Physician office to obtain missing clinical information. Answers incoming queue calls to maintain established average speed of answer. Promptly records demographic info while meeting quality thresholds.Chooses appropriate ICD-10-CM and/or CPT-4 procedure code at time intake is completed.
  • U
    Customer Service Representative
    United healtcare
    Nov 2020 - May 2022 (1 year 7 months)
  • Sirius XM
    Sales and Collection Senior Associate
    Sirius XM
    Nov 2019 - Nov 2020 (1 year 1 month)
    Calling customers to inform them that their subscription was renewed however their card that we have on file when we try to process the payment it didn't go through and we need to get their new updated card to update in our system to avoid any unwanted charges and late fees. Doing Outbound Sales as well and were calling customers who actually bought a brand new car and offer that they might be try to install it on their car.
  • United Healthcare
    Insurance Verification Specialist/Customer Service Representative
    United Healthcare
    Nov 2019 - Nov 2020 (1 year 1 month)
    Handled Eligibility, Benefits, Claims, PriorAuthorization, Medical Billing, Revenue Cycle Mgt. Appeals and Grievances.Answer upcoming high volume of calls from Provider's Office,Members and third party administrator and resolve their concerns in a timely manner. Provide an excellent Customer Service ,Positive Attitude and Effective Resolution
Education verified_user 0% verified
  • Pamantasan ng Lungsod ng Marikina
    Bachelor of Science in Business Administration major in Human Resources
    Pamantasan ng Lungsod ng Marikina
    Jan 2015 - Jan 2019 (4 years 1 month)