Bendjy Lavoir IT Professional | CourseCareers Graduate

IT Help Desk Trainee

CourseCareers

Apr 2025 - May 2025 (2 months)

Microsoft Azure (Cloud) Virtual Machines & Networking Remote Desktop Protocol Ticketing System Setup and Usage (osTicket) Active Directory Setup & Usage Domain Naming Systems (DNS) File and Folder Permissions

Restaurant Crew Member

Chipotle Mexican Grill

Sep 2024 - Current (1 year 10 months)

Restaurant Crew Member

Five Guys Enterprises

Nov 2022 - Mar 2024 (1 year 5 months)

Efficiently performed all stations including cashiering, grill cooking, and sandwich preparation, while adhering to Five Guys standards. Proficient in handling cash transactions with accuracy, processed an average of 50 transactions per hour, while consistently delivering exceptional customer service, resulting in a 95% customer satisfaction rating. Maintained cleanliness and sanitation standards across all workstations, conducted hourly sanitation checks while adhering to company protocols, resulting in a 99% compliance rate with health and safety regulations. Collaborated with team members to optimize workflow and ensured smooth operations, actively assisted in completing tasks as needed, which lead to a 15% increase in overall efficiency

Front Service Clerk

Publix Super Markets

Jun 2022 - Nov 2022 (6 months)

Achieved excellence in sorting, organizing, and bagging customers' groceries, meeting item specifications and individual preferences with a 98% accuracy rate and customer satisfaction. Demonstrated strong customer service skills by guiding customers to correct locations within the store, addressing inquiries, and fulfilling requests accurately, leading to a 90% customer satisfaction rating. Optimize store operations which enhanced customer shopping experience, achieved a 10% increase in efficiency and a 15% reduction in customer wait times. Managed cart collection, return, and monitored activities, ensuring cart availability for customer use at all times, and provided carryout service as needed, resulting in a 95% availability rate and impr

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Courtesy Clerk (Bagger)

Milams Markets

Dec 2021 - Jun 2022 (7 months)

Responsible for collecting all shopping cart, return, and monitored duties with precision, maintained cart availability at 100% during peak hours, resulting in a tidy store environment Achieved compliance with cleaning routines set by managers, sustaining high standards of cleanliness and hygiene throughout the store, resulting in a 95% cleanliness rating during routine inspections. Provided exceptional customer service skills by assisting customers from checkout to outside areas, and provided a seamless shopping experience, contributed to a 98% customer satisfaction rating.

Seasonal Team Member / Retail Sales

Party City

Sep 2021 - Nov 2021 (3 months)

Utilized store machinery including ladders to access and organize inventory, achieved a 100% accuracy rate in inventory organization and 20% reduction in stockroom clutter. Established systematic storage systems and strong organizational skills to label each items resulting in a 30% decrease in restocking time and ease of access for staff. Collaborate with team members to streamline inventory processes, optimized store operations, and addressed customer requests, leading to a 15% increase in productivity and a 20% improvement in customer satisfaction. Managed inventory operations by processing returns, organizing shelves, and monitoring stock levels, maintained optimal stock levels to meet customer demand and store efficiency, resulted in a

Bendjy Lavoir

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