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Briam Emanuel Arteaga Arteaga
About
Detail
Technical support
San Pedro Sula, Cortés Department, Honduras
Contact Briam regarding:
Flexible work
Résumé
Jobs
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Technical Support SpecialistHenry Schein OneJan 2024 - Jan 2025 (1 year 1 month)• Achieved high first-call resolution rates through diligent troubleshooting and comprehensive product understanding. • Provided remote support for software and hardware issues across multiple channels (phone, email, web, chat), maintaining strong customer relationships. • Documented all client interactions in Salesforce, enabling efficient tracking of recurring issues and trends. • Managed high-volume ticket queues while maintaining exceptional customer service levels. • Escalated critical incidents to appropriate departments; recognized as the first agent to oversee 12 specialized skill areas across the Henry Schein One portfolio. • Troubleshot networking issues, including connectivity problems, slow speeds, and complete outages, restorin- Marketing ExecutiveSelf-employedJan 2012 - Jan 2024 (12 years 1 month)• Developed and implemented strategic marketing plans that increased sales revenue and drove new customer acquisition. • Conducted comprehensive market research to identify emerging trends and opportunities for business expansion. • Championed Omni channel marketing strategies to create seamless customer experiences, increasing loyalty and retention rates. • Negotiated favorable contract terms with vendors, reducing costs and improving profit margins. • Initiated co-marketing partnerships with complementary businesses to expand reach in target markets. • Contributed to event marketing, sales campaigns, and brand promotion activities.
- International Security AgentAmerican AirlinesJan 2010 - Jan 2012 (2 years 1 month)• Provided high-level security for crew and passengers on U.S. international flights. • Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats. • Trained new security agents on company policies, procedures, and best practices, ensuring consistent team performance. • Utilized advanced screening technology (metal detectors, X-ray machines) and remained calm under pressure during critical situations.
Education
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- CComputer Science
- PPositive and Critical Thinking
- DDigital Marketing
- AAssertive Communications
- CCustomer Experience
- BHigh School DiplomaBates Middle SchoolAnnapolis, MD
- Marketing (In Progress, Expected 2028)Universidad Cristiana Evangélica Nuevo MilenioSan Pedro Sula, Honduras