Luqman Bello

O

Software Engineer

OneHealthng

Jul 2021 - Current (4 years)

- Redesigning the system architecture.

Web Developer

Naijatraders.ng

Mar 2021 - Jun 2021 (4 months)

R

Freelance Developer

Redimit.com

Feb 2020 - Current (5 years 5 months)

• Collaborated with another freelance developer in creating the backend architecture for Redimit.com • Refactoring and active maintenance of websites. • Created the frontend design for Pristine Health management

Electronic Banking Product Officer

Ecobank Nigeria Limited

Apr 2019 - Sep 2020 (1 year 6 months)

• Performing data analytics to determine channel performance and market gaps. • Tracking and reporting transactions on the bank's digital channel. • Creating reports and dashboards to monitor the performance of digital channels • Carrying out business and product performance analysis to determine process and product improvement opportunities. • Successfully conducting UATs for improvements in our digital product. • Providing support and resolving customers'/merchants' issues on the bank's digital channels. • Managing the Bank's E-commerce website. • Responding to customers' inquiries on the bank's digital platforms.

Graduate Trainee

Ecobank Nigeria Limited

Feb 2018 - Mar 2019 (1 year 2 months)

We conducted Customer Journey Mapping for process re-evaluation which reduced delivery time and improved customer experience. • A key member of a project team that analysed the Mobile App and USSD to develop strategies for improving customer experience and increasing the number of customers using these channels. • Managed and maintained key account relationships with commercial banking customers. • Learnt on the job and accumulated experience and practical knowledge on the bank's operations. • Assisted the managers and heads of the departments in various functions. • Developed decision making, analysing and troubleshooting skills.

Vendor Operations Intern

Jumia Nigeria

Oct 2017 - Dec 2017 (3 months)

• Analysed warehouse data to determine the status of items for effective space allocation and management. • Managed returned items from point of rejection till the vendor receives the items. Resolved vendor issues promptly. • Interfaced and communicated with Vendors via email on the status of their returned items. • Developed innovative tools to increase efficiency and quality while juggling multiple competing deadlines. • Successfully managed all incoming data files and performed regular data quality audits.

Luqman Bello

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