B
Bela
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Customer Success · Marketing & Brand Strategy · Business Development
Colombia
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Full-time jobs
Résumé
Jobs
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- EBrand StrategistEnntraSep 2025 - Current (1 year 1 month)• Design end-to-end brand and communication strategies aligned with business objectives and target audience insights.
• Build and manage strategic partnerships and alliances to expand brand reach and market positioning.
• Develop content strategies for social media, including content calendars, creative briefs, and performance frameworks.
• Produce and edit video and photo content for social platforms, maintaining visual consistency with brand identity.
• Collaborate cross-functionally to ensure messaging coherence across channels and campaigns. - SCustomer Success RepresentativeStormproofSep 2025 - Apr 2026 (8 months)• Served as primary point of contact for a portfolio of clients, managing relationships through Slack and email in English.
• Led onboarding processes for new clients, ensuring smooth adoption of services and clear understanding of deliverables.
• Tracked project milestones and proactively communicated updates to clients, reducing escalations.
• Identified upsell and expansion opportunities within existing accounts and coordinated with the sales team to execute them.
• Escalated client issues to the appropriate internal teams and followed through to ensure timely resolution.
• Maintained accurate client records and interaction logs in HubSpot CRM.
• Managed home services maintenance workflows by overseeing stru 
Business Development Representative (BDR)FloowiApr 2025 - Sep 2025 (6 months)• Led outbound prospecting toward the U.S. market targeting creative and marketing agencies via LinkedIn, email, and cold calls.
• Defined ideal customer profiles (ICP) and conducted market research to build targeted prospect lists.
• Designed multichannel outreach sequences and messaging frameworks that improved team efficiency and response rates.
• Developed prospecting playbooks and sales process documentation adopted by the broader sales team.
• Nurtured leads through the pipeline and handed off qualified opportunities to account executives.
• Leveraged prior experience in both outbound and inbound sales at Floowi to gain a holistic understanding of the sales cycle, enabling a more strategic approach to lead qua- OSales RepresentativeOptidiFeb 2025 - Mar 2025 (2 months)• Managed the full commercial cycle from prospecting to closing for digital presence solutions.
• Designed customized proposals based on in-depth discovery of client needs and business goals.
• Built and maintained a growing client portfolio through consistent follow-up and relationship management. - ISales Specialist – Events & Trade ShowsIndependent Shalom, Bluma, HilalmaJul 2024 - Mar 2025 (9 months)• Represented brands at national trade fairs including EVA (Bogotá), VASSAR (Bogotá), and Wein (Medellín).
• Applied consumer psychology strategies to drive in-event conversions, exceeding sales targets at VASSAR and Wein.
• Adapted sales approach in real time based on customer behavior and event dynamics.
Education
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- B.S. in Marketing – National & InternationalUniversidad de ManizalesJun 2026 - Current (4 months)Expected graduation
- LawUniversidad de la SabanaJun 2021 - Jun 2022 (1 year 1 month)Talent Scholarship Recipient