B
Becky Guzman
About
Detail
Santa Elena, Cayo District, Belize
Contact Becky regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
- DCustomer Success ManagerDealer Spike BelizeMar 2024 - Current (2 years 7 months)Build strong customer relationships through remote, web meetings and professional virtual communication.
• Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.
• Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.
• Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.
• Contribute and support positive customer satisfaction scores by providing best-in-class service
• Maintain and uphold all internal processes and procedures.
• Proactively seek to improve tasks and me 
Customer Service Support/Legal Intake SpecialistJustpointAug 2024 - Aug 2025 (1 year 1 month)• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
• Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
• Conducted detailed intake interviews with potential claimants to determine eligibility for legal representation.
• Served as the first point of contact, providing clear communication and guidance throughout the intake process.
• Answered phone calls and provided new clients with required paperwork to initi- Team LeaderThe Office GurusJun 2020 - Mar 2024 (3 years 10 months)• Began as a Tier 1 IT Representative, providing customer service support
• Gained IT experience with Active Directory and troubleshooting printers/computers
• Transitioned to another customer service account, handling troubleshooting for electronic items and appliances
• Promoted to Team Lead, supervising and developing a team of agents
• Managed team Key Performance Indicators (KPIs) and ensured targets were met
• Enhanced communication channels between departments for better collaboration. - RMarketing Specialist and Front Desk ReceptionistRUMORS RESORTFeb 2020 - Apr 2020 (3 months)• Increased guest bookings by promoting the resort to potential clients
• Made outbound calls to travel agencies to update and share tour operator rates
• Assisted with and covered front desk duties as needed
• Provided excellent customer service to ensure a positive guest experience
• Managed databases of customer information for targeted marketing initiatives. - MReservations and Travel Planning SpecialistMuy'Ono ResortsApr 2018 - Feb 2020 (1 year 11 months)• Booked reservations, transfers, and tours for all Muy'Ono Resorts, including Hopkins Bay, The Placencia, Thatch Caye, Copal Tree Lodge, Ranguana Caye, Sweet Songs Jungle Lodge, and Brisa Oceano Resort
• Managed and checked online travel agency (OTA) bookings and responses
• Answered all social media messages and inquiries
• Balanced invoices and handled various administrative tasks
• Ensured exceptional customer service and smooth booking processes - ATravel Agent RepresentativeAriston MarketingMar 2017 - Mar 2018 (1 year 1 month)• Assisted members enrolled in a private travel agency club
• Researched and booked reservations for hotels, car rentals, flights, and activities
• Provided personalized travel planning and support services
• Ensured seamless travel experiences by managing all aspects of travel arrangements
• Listened to customers' needs, answered questions, and researched applicable travel accommodations.
• Closed sales by providing each tour package's features, benefits and value. - Customer Service RepresentativeBelize Telemedia LimitedAug 2016 - Feb 2017 (7 months)• Handled inbound and outbound customer calls effectively
• Assisted customers with troubleshooting their devices and modems
• Created and managed tickets for fault incidents
• Upsold services to existing and potential customers
• Participated in workshops and training sessions to improve personal skills and job performance.
• Identified upselling opportunities while maintaining excellent customer service standards.
• Presented existing and prospective customers with valuable information to aid decision-making.
• Engaged with customers to understand needs, resolve issues, and answer product questions.
• Made informed decisions under stressful circumstances.
• Maintained up-to-date knowledge of pr - QMarketing Agent (Part-time)QuickstopApr 2016 - Jun 2016 (3 months)• Conducted person-to-person marketing to promote the business
• Distributed promotional flyers to residents in the Belmopan area - Sales Representative (Part-time)InvictusJul 2014 - Oct 2014 (4 months)• Made outbound calls to potential customers interested in repairing their credit scores
• Educated customers on the benefits of improving their credit for better loan approval chances
• Identified customer needs and offered tailored solutions to enhance their credit profiles
• Assisted customers in understanding the credit repair process and its long-term benefits - CSales RepresentativeCaptain MarketingNov 2012 - May 2013 (7 months)• Made outbound calls to sell SEO services and represent the company brand
• Served as the key point of contact from initial lead outreach to final purchase
• Engaged potential clients, explained SEO services, and addressed inquiries
• Built and maintained strong client relationships to drive sales and customer satisfaction - RCustomer Care RepresentativeReady Call CenterJul 2011 - Feb 2012 (8 months)• Received inbound calls to assist customers with troubleshooting Tracfone/Net10 cellular phones
• Resolved technical issues and provided customer support for various services offered by the company
• Addressed customer inquiries and provided solutions to enhance customer satisfaction
• Collaborated with other departments to resolve customer issues promptly.
• Maintained up-to-date knowledge of company products and services to effectively assist customers
• Calmly dealt with irate customers by offering constructive solutions in a professional manner.
• Managed high volume of inbound and outbound calls with emphasis on customer satisfaction.
• Made informed decisions under stressful circumstances.
Education
verified_user
0% verified
- Certified Team LeaderThe Office GurusJan 2021
- BBusiness DiplomaBelmopan ComprehensiveJun 2011