Results-driven Management professional with 10 years of experience in bank branch operations. Experience driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
Contact Olufunke regarding:
Flexible work
Starting at
USD20/hour
Timeline
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Branch Operations Officer
Wema Bank Plc
Feb 2018 - Current(7 years 4 months)
- Uncovered and resolved strategic and tactical
issues impacting sales management and
business operations
Branch operations management
•Coordinated daily cash reconciliation in high volume location
•Monitoring and Reconciliation of branch's ledger accounts
•Protected company assets with strategic risk management approaches
•Uncovered and resolved strategic and tactical issues impacting sales management and business operations
•Assessed employee performance and developed improvement plans
•Boosted branch sales by developing and deepening customer loyalty through excellent customer service
•Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
•Met deadlines by proacti
Branch Operations Officer
Zenith Bank Plc.
Feb 2014 - Jan 2018(4 years)
- Completed highly accurate, high-volume
money counts via both manual and machinedriven approaches
Teller supervision
•ATM Reconciliation and Maintenance
•Reconciliation of General Ledgers
•Vault administrator
•Processing of state and federal tax payments
•Processing of Cheques and related instruments for Payment
•Daily Reconciliation of Posted Transactions
•Completed highly accurate, high-volume money counts via both manual and machine driven approaches
•Monitored customer behaviors and upheld strict protocols to prevent theft of assets
•Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to tellers
•Enthusiastically greeted customers and offered dedicated serv
P
Teller
PEOPLEPLUS MGT SERVICES
Oct 2012 - Jan 2014(1 year 4 months)
- Executed customer transactions, including
deposits, withdrawals, money orders and
checks
Bank teller at Zenith bank PLC
•Coordinated daily cash reconciliation in high volume location
•Executed customer transactions, including deposits, withdrawals, money orders and checks
•Maintained friendly and professional customer interactions
•Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
•Handled various accounting transactions
A
LABORATORY ASSISTANT (NYSC)
ANIYUN HOSPITALS LIMITED
Jun 2011 - Oct 2011(5 months)
- Responsible for inputting patient's data
Responsible for inputting patient's data
•Involved in routine laboratory investigation
•Maintenance of sensitive laboratory equipment
INEC REGISTRATION OFFICER
Independent National Electoral Commission
Jan 2011 - Feb 2011(2 months)
- Responsible for the distribution of each voter's
card to the card owner
Involved in registration of eligible voters
•Responsible for the distribution of each voter's card to the card owner