Beatrix Ingrid Galleon

S

Self-Employed

Aug 2024 - Current (1 year 9 months)

Tutored students in mathematics and english, tailoring lessons to goals and improving confidence and exam readiness.Produced precise 2D drawings and basic 3D models in AutoCAD for academic and small residential needs, adhering to specifications and standards.Scoped requirements, set timelines, and delivered work on time with clear documentation and version control.Communicated progress and incorporated feedback to ensure client satisfaction.

M

Salesperson

Maasin Young Enterprises

Feb 2022 - Jul 2024 (2 years 6 months)

Engaged with customers to promote and sell products, utilizing strong communication and persuasion skills. Worked closely with team members to achieve sales targets and enhance customer satisfaction.Adapted to a fast-paced environment, managing multiple customer interactions simultaneously.Maintained accurate records of sales and customer feedback to inform future strategies.

2

Customer Chat Support

247.a1

Aug 2017 - Jan 2018 (6 months)

Provided real-time assistance to customers via chat, focusing on swift resolution of issues while maintaining high satisfaction levels. Utilized strong written communication skills to address inquiries efficiently.Collaborated with technical support teams to escalate and resolve complex issues. Maintained detailed records of customer interactions to ensure continuity in service.

Customer Service Representative

Tech Mahindra

Jun 2017 - Aug 2017 (3 months)

Handled customer inquiries and provided effective solutions in a fast-paced environment.Collaborated with team members to enhance service delivery and meet performance targets.Demonstrated adaptability by managing multiple tasks simultaneously and maintaining service quality.

A

Customer Service Representative

APAC Customer Services, Inc.

Aug 2012 - Nov 2012 (4 months)

Supported customers for a high-volume retail/telecom campaign, resolving account, billing, and service inquiries.Followed scripts and compliance guidelines while identifying opportunities to improve customer experience.Scheduled follow-ups, and ensured timely closure with accurate documentation.

D

Data Encoder

Jul 2011 - Jan 2012 (7 months)

Entered, cleaned, and validated large volumes of data with high accuracy and attention to detail.Reconciled discrepancies, standardized formats, and prepared basic reports in MS Excel.Maintained organized digital filing and adhered to confidentiality and turnaround requirements.

Beatrix Ingrid Galleon

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