Beatrice Trusca

P

Hotelier Photographer

PHOTOHOTEL

Mar 2025 - Current (1 year 5 months)

• Captured high-quality vacation portraits, exceeding daily sales targets by 10%. . Built strong guest relationships that boosted conversion rates and positive reviews. • Managed editing, scheduling, and sales operations independently.

C

Customer Care & Technical Support Representative

CGS Romania

Dec 2024 - Mar 2025 (4 months)

• Delivered frontline support to Verizon clients via phone, email, and chat. • Achieved a 95% customer satisfaction score; consistently met resolution KPIs. • Handled billing and technical issues with empathy and clarity.

Guest Relations Services

Grecotel Hotels & Resorts

Jun 2024 - Nov 2024 (6 months)

• Managed check-in/check-out and special guest requests, improving guest feedback. • Coordinated with departments to ensure seamless service. • Supported special events to enhance guest experience.

S

Customer Success Manager

STARTECHTEAM

Feb 2024 - Jun 2024 (5 months)

. Led content strategy and social media campaigns, growing online engagement. • Applied real-time insights and trends to optimize posts, boosting visibility.

Ads Quality Rater

Welocalize

Dec 2023 - Mar 2024 (4 months)

. Evaluated Google ad quality, compliance, and layout effectiveness. . Contributed insights to improve ad relevance and user experience.

Junior Promotions Executive

Pragmatic Play

Dec 2022 - Jun 2023 (7 months)

• Managed daily customer account operations, ensuring GDPR compliance. • Coordinated promotional plans, improving project delivery timelines.

C

Client Consultant & Marketing Consultant

CARDINAL MOTORS

Aug 2021 - Sep 2022 (1 year 2 months)

• Developed targeted promotional content, boosting brand reach. • Strengthened client relationships and increased lead generation.

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