Bea Bautista

Order Management Specialist

Kinetic Innovative Staffing

Sep 2025 - Current (9 months)

Order Management specialists

Senior Process Executive

Infosys BPM

Sep 2025

• Maintaining no client/ agent related escalations to meet the monthly target on scorecard • Direct order fulfillment assistance on entering order, cancellation, changes, invoices and material date code validations. • Material coordinator from lanner to client • Maintaining of proper acknowledgement, understanding of the customer request to use the right KB to provide the resolution to the client. • Well verse on to the process to meet the SLA and passed the resolution within its timeframe. • Knowledgeable on handling SAP transactions, Service Now, Genesys and Avaya to assist the client via chat, call and email. • Efficient in managing multiple task and prioritizing responsibilities in fast-paced environments. • Meticulous in entering and m

Customer Support Specialist

Telus International

Jan 2021 - Dec 2022 (2 years)

• Handled inbound/ outbound customer calls to address inquiries and support needs related to the mobile application. • Provided assistance with app navigation, payment processing, basic troubleshooting, routing guidelines, and account activation. • Delivered prompt and accurate support to ensure high levels of customer satisfaction and resolution efficiency. • Maintained excellent call handling techniques to prevent escalations and avoid negative feedback (e.g., 1-star ratings). • Managed escalated calls and collaborated with manager specialists to deescalate and resolve customer concerns professionally. • Ensured proper follow-up by sending detailed support emails summarizing each issue after the call. • Handling Bliss phone and avaya. • E

Collection Care Specialist

Concentrix

Jan 2018 - Dec 2021 (4 years)

• Collection Care Specialist Call Verifier (Credit Card Services) • Handled both inbound and outbound calls to verify credit card holder information and ensure account security. • Processed payments and set up payment arrangements over the phone with accuracy and confidentiality. • Assisted customers in updating personal and account information while promoting automatic payment enrollment to support strong credit standing. • Maintained a high standard of service quality by minimizing call escalations and avoiding markdowns to ensure a strong performance scorecard. • Handling Time to maintain AHT/NPS and DSAT. • Offering recurring payments over the phone for the customer to maintain good credit standing. • Ensuring good quality of call to av

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