Diana Boubin

Vice President Business Management - Operations, Engineering, and PMO

EdgeConneX

Aug 2023 - Current (3 years 1 month)

Sr. DIRECTOR BUSINESS MANAGEMENT OPERATIONS & INFRASTRUCTURE

Visa

Oct 2021 - Jul 2023 (1 year 10 months)

• Lead business management team managing technical oversite and governance for multimillion dollar operational purchasing spend/budget, internal and external audit, program management risk and security, and workforce planning. • Operations Tech Spend team that oversees ongoing budgeting, forecasting, variance analysis, procurement, payment, and reconciliation cycles with approval & PO/PR processing. • Lead Audit, Security, Risk and Compliance team for IT Audits and Risk programs. • Lead Workforce Planning managing employee and contractual labor growth planning, and vendor relations.

DIRECTOR TECH PROGRAM MANAGEMENT OPERATIONS & INFRASTRUCTURE

Visa

Jun 2019 - Oct 2021 (2 years 5 months)

• Tech Team Management with program manager team, 40+ Projects across Data Center Engineering, Network Engineering, Distributed Systems, Integrations, Market Expansion, and Issuer Processing. • Leader for Global Data Center Capital Project Portfolio annual planning, forecasting, expansion and investment planning, approval processes, and oversite. • Program Manager for large scale capital programs with security and safety planning, multi-vendors, and multi-contracts, permitting and status reporting. • Strategic Market and Investment Analysis for Technical Innovation and Expansion

DIRECTOR GLOBAL DATA CENTER ANALYTICS & GOVERNANCE

Visa

Apr 2017 - Jun 2019 (2 years 3 months)

• Manage analytic and reporting team for global data center safety, reliability, sustainability and efficiency scorecard and reporting for internal and external communications • Project Management, workforce planning, budgeting, and forecasting.

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Consultant

Diana Boubin LLC

Sep 2014 - Mar 2017 (2 years 7 months)

Project based work overseeing qualitative and qualitative research for a greater understanding of the market place and target customers. Project management, marketing initiative ROI and NPV evaluations, offer and price modeling, and retail and online marketing effectiveness assessment.

Director Global Business Intelligence, Market & Customer Insights

Western Union

Jun 2012 - Jul 2014 (2 years 2 months)

Developed business and market intelligence analysis and presentations as input for product development, competitive pricing, C-Level strategic recommendations. Built dashboards and database tools designed to track and capture global internet news with the capability to map the competitive landscape and provide alerts company-wide. Managed and drove global consumer and competitive research (primary and secondary) for global use patterns, pricing, product awareness, customer pain-points, and brand tracking

Lead Integration Manager - Corporate Strategy

CenturyLink formerly Qwest Communications

Mar 2011 - Jul 2011 (5 months)

Managed development of customer facing experience for new product installation and out-of-box experience. Implemented innovation process “Human Centered Design” and incorporated customer research to create the customer experience for multiple new products; identified segmented target markets, new product names, positioning statements, and pricing propositions. Integrated marketing and design deliverables into development timelines, staying on time and on budget with large level project. Developed and managed web/tablet user interface research for a new Internet product in software development work stream driving quality of product, timelines, and budget

Staff Project Manager - Corporate Strategy

CenturyLink formerly Qwest Communications

Jun 2008 - Mar 2011 (2 years 10 months)

Program managed and analyzed in-market multi-variant testing and developed predictive modeling used for multi-media strategy to increase customer loyalty and new sales. Program manager for brand evolution initiative including product road mapping and message testing. Sales force initiative testing in mid and large scale business telecom services.

Consumer Marketing Effectiveness

CenturyLink formerly Qwest Communications

Oct 2006 - Jun 2008 (1 year 9 months)

Idealized 1% Back to Schools online marketing campaign with an NPV of $2 Million and 8 month payback. Manage consumer calls/clicks/sales budget to forecast and actuals for DM, Mass Media, and online response. Created a market mix model that depicted optimal media tactic for customer sales and retention in relation to region, sales channel, and campaign. We used this model to predict a new media strategy, forecast media spending, and sales results. This model saved 10% annually in media spending over the next year.Develop business cases for marketing program investment / development corporate giving program with investment of $1 million investment and 17% ROI over 2 years. Develop ROI, Payback, and NPV evaluation models for direct mail ca

Mass Markets Pricing Manager

CenturyLink formerly Qwest Communications

May 2005 - Oct 2006 (1 year 6 months)

Formulate new product and promotional profitability modeling including elasticity, cross product demand, payback and churn. Modeled new pricing for 1, 2 and 3-year contract product for increase in incremental margin of $21 million and $12 million in termination fees over 3 years. Work with state teams and public policy groups to define and model additional package and feature revenue opportunities incorporating the competitive landscape recommending pricing increases to features for annual increase in revenue of over $38 million. Worked to create loyalty and retention offers for existing customers and moving customers valued at over $10.6 million margin annually

Operations Finance Manager

Molson Coors Brewing Company

Jun 2000 - May 2005 (5 years)

• Managed two project accounting staff for operational capital, which represented 80% of company’s capital investment with responsibility for balance sheet and P&L accounts • Built financial models and facilitated approval for large-scale investments; $210 million investment

Financial Analyst

Texaco

Jan 1998 - Jan 2000 (2 years 1 month)

• Analyzed property financials for acquisitions and divestitures and prepared consolidated financial statement analysis for Corporate Development

Hydrogeologist

Walsh Environmental is now Ecology and Environment Inc

Jan 1992 - Jan 1996 (4 years 1 month)

• Managed large- and small-scale environmental consulting services, including remediation and ecological investigation for federal and state government, oil & gas, mining, and renewable energy clients • On-Site Safety planning and compliance acting as site supervisor and safety officer: Hazardous Waste Operations and Emergency Response OSHA 29 CFR1910. 120 (e). • Developed and implemented site-specific Health and Safety Plans (HASPs) for field operations including health monitoring, documented health and safety processes, accident investigations, safety inspections/audits, large equipment lockout/tagout, confined space or supported trenches, and utility mapping. Certified for Uncontrolled Hazardous Waste Site Operations for Cleanup required

B

Geologist

Burlington Environmental

Jan 1990 - Jan 1991 (1 year 1 month)

E

Geologist

Environmental Consulting

Jan 1990 - Jan 1991 (1 year 1 month)

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