Jonathan Kleysman
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Jonathan
Barcelona, Catalonia, Spain
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Jobs
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Customer Onboarding ManagerQontoJan 2025 - Current (1 year 10 months)As part of Qonto’s expansion into Belgium, I support new clients through the onboarding process, ensuring smooth account setup and compliance with regulatory requirements. My role involves a mix of operational tasks, customer support, and process improvements, all while maintaining high service standards and working towards key onboarding targets.
• Verifying customer documents and accounts to ensure compliance
• Managing client onboarding and providing guidance on account setup
• Handling customer inquiries related to onboarding and account management
• Writing FAQs and internal documentation to improve efficiency
• Identifying and escalating process improvements to management
• Driving efficiency and ensuring- Customer Care, Logistics, B2BAlpega GroupJul 2021 - Jan 2025 (3 years 7 months)Managed customer support and logistics operations for B2B clients, ensuring smooth processes and compliance with company standards. Specialized in fraud detection and quality assurance, maintaining high accuracy and efficiency.
• Conducted background checks and investigated potential fraud cases
• Performed quality assurance and data review for customer verifications
• Provided professional customer support to maintain satisfaction and resolve issues efficiently - Customer Service RepresentativeNewco CommunicationsApr 2021 - Jul 2021 (4 months)Provided inbound customer support for Belgium telecom clients, assisting with billing inquiries and recommending products to suit their needs.
• Handled incoming calls related to billing and account issues
• Recommended products and services based on customer needs
• Explained new charges and account changes to customers - Customer Service RepresentativeIngJan 2021 - Mar 2021 (3 months)Assisted customers with banking inquiries, ensuring a smooth and efficient experience while meeting daily performance targets.
• Explained account charges and transaction details to customers
• Met daily targets to maintain service efficiency
• Assisted with lost or stolen debit and credit card replacements - Dutch/Belgium Retention AgentEntainJul 2019 - Dec 2020 (1 year 6 months)Provided customer support and retention services in Dutch and English for online gaming clients while ensuring compliance with industry regulations.
• Assisted customers via chat, phone, and email
• Monitored customer activity for regulatory compliance
• Promoted loyalty through personalized bonus offers - Store ClerckCarrefourNov 2016 - Jul 2018 (1 year 9 months)Maintained store operations by monitoring inventory, assisting customers, and ensuring a smooth shopping experience.
• Tracked and updated inventory levels using digital systems
• Managed daily store operations and customer interactions
• Handled customer complaints and problem resolution - BEquipment OperatorBeverly Screens NVJul 2010 - Sep 2016 (6 years 3 months)Managed cinema equipment and customer service to ensure a high-quality experience for visitors.
• Set up and maintained projectors and sound systems
• Assisted in ticket and concession sales
• Served as the first point of contact for customer inquiries - CCaretakerSep 2007 - Jul 2008 (11 months)
- CCaretakerSep 2006 - Jun 2007 (10 months)
- CCaretakerSep 2005 - Jul 2006 (11 months)
Education
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- VVrij Agro- en Biotechnisch Instituut (VABI) Roeselaere — Diploma Animal careVrij Agro- en Biotechnisch Instituut (VABI) RoeselaereJan 2008 - Current (18 years 10 months)