Jamal Stephenson

Account Executive | IBM Z Mainframe Education

Interskill Learning

Jul 2025 - Current (1 year 4 months)

• ️Collaborating with learning and development leaders to tailor IBM Z curriculum to real-world business and workforce goals
• ️Supporting clients in onboarding new hires and reskilling internal teams through Interskill’s digital learning ecosystem
• ️Advising on role-based learning paths, industry certifications, and skills tracking for mainframe teams
• ️Acting as a liaison between clients and internal resources to ensure program success, adoption, and long-term value

Sales Account Manager

Betterbot

Dec 2024 - Mar 2025 (4 months)

• ️Managed a portfolio of key accounts within the multifamily industry, focusing on long-term, trust-based relationships with stakeholders
• ️Served as the primary point of contact for clients, ensuring timely responses and proactive support
• ️Identified upsell and cross-sell opportunities to expand platform usage and drive revenue growth
• ️Sold and closed qualified leads from marketing and internal sources, consistently met or exceeded sales goals

Head of Client Engagement

KMS Technology, Inc.

Dec 2020 - Mar 2024 (3 years 4 months)

• ️Prospected for new opportunities in mid-market software companies through networking, LinkedIn, email, calls, and additional prospecting channels
• ️Qualified, prioritized, and closed inbound and self-prospected opportunities exclusively remotely
• ️Understood and effectively communicated our offerings to a variety of prospects
• ️Conducted sales discussions, identified client needs, and involved the right SMEs to demonstrate capabilities
• ️Built and/or assisted in the creation and delivery of presentations, proposals, SOWs, etc.
• ️Ran the sales cycle, including presenting contracts and negotiating with prospects
• ️Forecasted revenues in a timely and accurate manner using Salesforce
• ️Built and fost

Senior Sales Executive – Managed Hosting Services

PDI Technologies

Jan 2018 - Apr 2020 (2 years 4 months)

• ️Executed sales strategies and consistently achieved quotas by identifying and securing new business through territory management, account profiling, and prospecting
• ️Promoted SaaS-based AI solutions to high-level executives by clearly articulating the business impact of AI and simplifying complex technical concepts to drive adoption
• ️Assessed customer needs and presented tailored sales solutions, leveraging regional presales support when needed
• ️Delivered persuasive sales presentations and product demos to prospective clients, including coordinating site visits as necessary
• ️Prepared sales order documentation to ensure accurate configuration and managed the full internal order acceptance process
• ️Mainta

Cloud Solution Specialist

Birch Communications

Aug 2016 - Jan 2018 (1 year 6 months)

• ️Generated and developed new customer accounts to drive revenue growth through cold calling, leveraging business partners, and attending networking events
• ️Built and managed a client base by marketing products within a defined territory
• ️Served as a trusted advisor to prospective customers, offering strategic guidance throughout the sales process
• ️Understood client needs and tailored custom solutions through consultative selling
• ️Responded to RFPs, created compelling business cases, and led contract negotiations
• ️Collaborated with internal and external partners to ensure smooth transitions from sale through implementation
• ️Applied business acumen and problem-solving skills to help customers improv

S

Sales Manager & Field Sales Trainer

May 2013 - Jul 2016 (3 years 3 months)

• ️Identified, developed, and qualified leads within assigned territory to generate new sales opportunities through cold calling, partner collaboration, lead-generation campaigns, and modern social selling techniques
• ️Secured new business and incremental revenue to consistently meet or exceed sales targets
• ️Retained, managed, and grew the existing customer base through proactive relationship management and strategic upselling
• ️Coordinated with internal support teams to educate and engage customers on innovative business solutions
• ️Proactively established, built, and maintained relationships with key decision makers to influence buying decisions
• ️Presented and created multi-product solution opportunities ta

SMB Sales Manager

Verizon

Sep 2008 - Oct 2011 (3 years 2 months)

• ️Facilitated retail sales of cellular phones and wireless services to the general public
• ️Created additional sales opportunities through innovative marketing campaigns and community engagement
• ️Continuously expanded knowledge of telecommunications products and services to better serve customers
• ️Observed retail sales reps, coached on best practices, and ensured consistent delivery of top-tier customer service
• ️Developed and monitored action plans to achieve daily and monthly sales goals
• ️Prepared Wireless Specialist performance reviews with District Sales Manager approval
• ️Led new hire sales training programs, ensuring all required elements were completed successfully
• ️Pre-screened job appl

S

Small Business Owner

Smartphone Body Shop

Jun 2008 - Apr 2013 (4 years 11 months)

• ️Offered additional services and upsells, including screen protectors, phone cases, and extended warranties to increase revenue
• ️Managed daily operations of the repair shop, including appointment scheduling, inventory management, and maintaining a clean, organized workspace
• ️Developed and executed local marketing strategies to attract new customers and build brand awareness
• ️Handled all financial aspects of the business, including budgeting, invoicing, and accounting
• ️Diagnosed and repaired a wide range of mobile device issues, including both hardware and software problems
• ️Replaced cracked screens, damaged batteries, charging ports, speakers, and other critical components
• ️Recovered data from dam

Sales Manager

T-Mobile

Aug 2005 - Sep 2008 (3 years 2 months)

• ️Completed observations of store employees’ customer interactions and provided actionable feedback for development, training, and coaching conversations
• ️Assisted in resolving customer-related issues to enhance the overall experience and align with T-Mobile’s brand expectations
• ️Took full ownership of store operations, including leadership, staffing, scheduling, labor management, marketing, and loss prevention
• ️Supported operational excellence by monitoring sales, inventory, and store functions while implementing new programs and initiatives
• ️Maintained a clean, organized, and customer-ready store environment at all times
• ️Recruited store employees who were passionate about customer engagement and excite

About

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Jamal Stephenson

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