Mark Albers

Head of Client Services

Valon

Jun 2025 - Current (1 year 3 months)

M

VP, Client Delivery

Mr Cooper formerly Flagstar Bank

Mar 2025 - Jun 2025 (4 months)

Loan Administration Manager

Flagstar Bank

Jun 2009 - Feb 2025 (15 years 9 months)

Business Analyst

Citicorp Mortgage

Sep 2007 - Jun 2008 (10 months)

Developed a lean process to deliver 1.4 million mortgage files to new custodian location. Teamed with business and IT staff to manage daily activities of relocating 1.4 million mortgage files ensuring investor compliance and mandated timelines are met. Developed and maintained multiple Access/SQL databases to track and monitor daily productivity and quality standards. Responsible for contributing subject matter expertise to all system migration projects. Performed data analysis on multiple mortgage related systems to ensure data integrity prior to and after system migrations.

Business Project Manager

Citicorp Mortgage

Jan 2006 - Sep 2007 (1 year 9 months)

Responsible for assisting subject matter experts in all aspects of new product development activities including requirements gathering, project planning, user acceptance testing, and post-implementation user validation. Designed, implemented, and supported user acceptance test plans and test cases to comply with audit testing requirements. Performed business and IT support roles including unit and system testing support, user acceptance and post implementation testing, and data reconciliation support between various systems and databases. Responsible for contributing subject matter expertise in all facets of mortgage post closing and mortgage servicing.

System Support Analyst

ABN AMRO

Jan 2002 - Jan 2006 (4 years 1 month)

Developed excellent relationships with existing clients and consultants. Supervised New Loan Boarding staff to ensure all new loan issues were identified and resolved in a timely manner. Resolved problems which involved all aspects of the new loan boarding process. Participated in the training and development of staff. Provided support for New Loan Setup staff and Management. Designed and implemented several management analysis and dashboard reporting tools for the purpose of increasing productivity levels and decreasing repetitive functions. Applied Six Sigma methodologies as a project participant and project Green Belt. Assisted with the successful completion of two projects focusing on excessive cycle time, defect reduction, and p

Senior Customer Service Representative

ABN AMRO

May 1998 - Jan 2002 (3 years 9 months)

Managed a mixture of inbound and outbound call activities involving customer service, customer correspondence, and special projects. Resolved problems involving all aspects of mortgage servicing. Participated in the training and development of staff. Provided support for Junior Customer Service Representatives and Management. Managed customer service relationship with Insurance outsourcing company to ensure customer issues were resolved in a timely and efficient manner.

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