Izabela Zygma
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Product Manager
Warsaw, Masovian Voivodeship, Poland
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Résumé
Jobs
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Product ManagerRampMar 2023 - Current (3 years 6 months)- Customer Operations LeadRampApr 2022 - Oct 2023 (1 year 7 months)➢ experienced professional skilled in ensuring customer satisfaction, driving business growth, and strategic planning ➢ excelled in effective communication, data analysis, and collaborated with management teams to understand and meet customer needs ➢ analyzed data for identifying trends and improvement opportunities ➢ committed to staff training and development to enhance job performance. ➢ worked on process automation and optimization, resulting in improvements in product quality and cost reduction ➢ successfully improved company ratings on TrustPilot ➢ achieved a significant reduction in customer support operational costs y2y through strategic implementation of automation solutions. ➢ oversaw the formulation and execution of effective ope
- Customer Support ManagerRamp NetworkApr 2021 - Mar 2022 (1 year)➢ successfully implemented 24/7 global support coverage while ensuring the highest standards of support for customers ➢ recruited and built a team of 28 agents from EMEA and LATAM ➢ created policies and procedures, schedule schemes, budget models, and team scoping ➢ developed team OKRs and KPIs to track progress and provide coaching and motivation to agents ➢ transformed high volumes of user queries into lucrative product opportunities by placing a strong emphasis on customer and user insight
- Office ManagerRamp NetworkJan 2020 - Mar 2021 (1 year 3 months)➢ organized and designed office administration processes and operations, ensuring a smooth and efficient workflow ➢ onboarded and trained new employees in office policies, procedures, and operations ➢ prepared financial reports, tracked budget expenses, handled invoices, and managed both Polish and British accountancy ➢ handled payroll and vendor agreements, ensuring compliance with legal requirements and financial best practices ➢ created an ideal office space for creative work, providing an environment that promotes productivity and inspires innovation
- PAdministration SpecialistPARFOISJul 2019 - Dec 2019 (6 months)
- Assistant Store ManagerMassimo DuttiAug 2018 - Jun 2019 (11 months)
- Sales AssistantMassimo DuttiJul 2017 - Jul 2018 (1 year 1 month)
- FEnglish Language TeacherFENIKS Szkoła Językowa Fly High Szkoła JęzykowaMar 2017 - Jun 2017 (4 months)
- ISales AssistantINTERSPORT GroupSep 2016 - Feb 2017 (6 months)
Education
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- Master's degree, English linguisticsJagiellonian UniversityJan 2016 - Dec 2018 (3 years)
- Bachelor's degree, English philologyUniwersytet Marii Curie-Skłodowskiej w LublinieJan 2013 - Dec 2016 (4 years)