Faizan Bin Farrukh

Account Manager

Thermodyne Systems

Oct 2024 - Current (2 years 1 month)

Appointment Setter

RemoteReps

Mar 2022 - Aug 2024 (2 years 6 months)

Responsibilities 1. Lead Generation: Identify potential clients or prospects through research, databases, and cold calling lists. 2. Cold Calling: Initiate outbound calls to prospects using scripts or guidelines provided by the company. The aim is to introduce the company's products or services and schedule appointments with decision-makers. 3. Qualifying Leads: Assess the suitability of leads by asking qualifying questions to determine their level of interest, needs, and budget. 4. Appointment Setting: Schedule appointments for sales representatives or account managers to meet with qualified leads. This involves coordinating schedules and confirming appointments via email or phone. 5. Maintaining Records: Keep accurate and detailed records

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Front Sales Manager

Oct 2020 - Feb 2022 (1 year 5 months)

Responsibilities 1. Leading the Sales Team: Manage and lead the front sales team involved in selling design products or services. This involves providing direction, guidance, and support to ensure the team meets its sales targets and objectives. 2. Sales Strategy Development: Develop and implement sales strategies and tactics to drive revenue growth in the design sales department. This includes setting sales goals, identifying target markets, and outlining action plans to achieve objectives. 3. Customer Relationship Management: Build and maintain strong relationships with clients in the design industry, including architects, interior designers, contractors, and property developers. Serve as the primary point of contact for key clients, addr

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Key Account Manager

Oct 2018 - Sep 2020 (2 years)

Responsibilities 1. Building and Maintaining Relationships: Develop strong, long-term relationships with key clients by understanding their needs, preferences, and business objectives. Serve as the primary point of contact for these clients, fostering trust and loyalty. 2. Understanding Client Needs: Gain a deep understanding of each key account's business goals, challenges, and pain points. Proactively identify opportunities to add value and address client needs through the company's products or services. 3. Account Management: Serve as the liaison between the client and internal teams within the organization, including sales, operations, and support functions. Coordinate efforts to ensure that client expectations are met and exceeded acro

Floor Supervisor

Digital Globe Services

Sep 2015 - Oct 2018 (3 years 2 months)

Responsibilities 1. Team Leadership: Supervising and managing a team of inbound sales representatives, ensuring they meet or exceed sales targets and customer service goals. 2. Performance Monitoring: Monitoring the performance of sales representatives through call monitoring, performance metrics analysis, and regular performance reviews. 3. Workflow Management: Managing the workflow and scheduling of sales representatives to ensure adequate coverage during peak hours and optimal efficiency. 4. Problem Resolution: Handling escalated customer issues or sales-related problems effectively and efficiently, providing timely resolution and maintaining customer satisfaction. 5. Reporting and Analysis: Generating reports on sales performance, trend

Sales Representative

Digital Globe Services

Sep 2012 - Aug 2015 (3 years)

Responsibilities 1. Product Knowledge: Possess a comprehensive understanding of the company's products or services, including features, benefits, pricing, and promotions. Be able to effectively communicate this information to customers. 2. Handling Inbound Calls: Receive incoming calls from customers or prospects who are interested in the company's products or services. These calls may originate from various sources such as advertisements, marketing campaigns, or inquiries, plus Listen actively to customers' inquiries, concerns, and requirements to understand their needs and preferences. 3. Providing Solutions: Offer tailored solutions and recommendations to customers based on their specific needs and preferences. This may involve upselling

Executive HR(Technical Recruiter) & Admin

Digital Globe Services

Sep 2010 - Aug 2012 (2 years)

HR and Recruitment Responsibilities: (i) Assisting Manager HR in selection and recruitment process of sales, Marketing and Technologies to meet Company's manpower. (ii) Assisting Comp&Ben Executives in management of attendance, floaters, leaves tracking and record keeping. (iii) Maintaining record of portal update, HR session, exist interviews and operation activities. (iv) Reviewing recruitment procedure to ensure effectiveness of selection techniques and recruitment programs. (v) Developing a good understanding of Technical positions, with their work culture and environment. (vi) Maintain high-touch and proactive direct communication with candidates during the recruitment cycle. (vii) Build and manage strong working relationships with all

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Data Entry Officer

Entellics

Jan 2010 - Jul 2010 (7 months)

My responsibilities in the company was to manage the data provided to the company by the Clint (HRSI - Human Resource Solutions International) and also to train the new officers for the opposition of Data Entire Officer.

Faizan Bin Farrukh

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Faizan Bin Farrukh

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