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Vickelle Boggs
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Miami, Florida, United States
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Résumé
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CALL CENTER AGENTTRANZACTJan 2023 - Current (3 years 7 months)• Educated current and prospective members on eligible Medicare/ Medicaid plans. Received inbound calls from customers interested in health insurance products. Heavy outbound calls to warm leads, referrals, and follow-up for prospects using Altitude, Salesforce, Avaya, and Ascend. Determined whether a member is eligible to enroll in a Medicare Advantage plan/ prescription drug plan based on a host of questions and the information provided by the member. Attended meetings, seminars, and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts. • Licensed to sell Health Insurance in multiple states. • Achieved high satisfaction rating through proactive one-call resoluti- CALL CENTER AGENTResultsCXJan 2022 - Jan 2023 (1 year 1 month)Sales, marketing, high bill, service connect trained. Effectively managed a high volume of inbound and outbound customer calls. Defused volatile customer situations calmly and courteously. Cross trained in several departments such as service connects, billing, trouble, high bill specialist, and marketing. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Acted professionally and patiently when addressing negative customer feedback. Met or exceeded service and quality standards every review period. Targeted both offline and online consumers by designing a multipronged and comprehensive marketing strategy.
- SALES ASSOCIATEMacysJan 2012 - Jan 2014 (2 years 1 month)• Expressed appreciation and invited customers to return to the store. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Excelled in exceeding daily credit card application goals • Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through heightened use of tools, technology and collaboration. • Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through heightened use of tools, technology and collaboration.
Education
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- BACHELORS OF ARTS IN SOCIOLOGOYFlorida International University