General Manager of Sales and Operations
Toyota Tsusho Systems Europe GmbH
Apr 2018 - Oct 2020 (2 years 7 months)
Responsible for both Sales and Technical operations teams supporting customers across EMEA Region
Sales: Developed and delivered upon strategic goto market goals, Managed over 30 Million Euro + Budget, Managed Sales, Vendor Management and Order Processing Teams, Created and Managed Strategic Partnerships, Operating profit increased by more than 30%, Acted as window to key customer stakeholders on executive and C-Level
Operations: Managed Onsite and remote Helpdesk teams supporting customer OA environments, WAN & LAN Networking, Collaboration Tools, Application Support and Engineering Administration for customer R&D. Direct responsible for customer commitments for overall scope, SLA, KPI's and support quality.