Customer Support Specialist
Papaya Global
Nov 2021 - Dec 2022 (1 year 2 months)
- providing excellent B2B and B2C service via mail and chat in English, Spanish, Polish and Italian, - assisting in cancelling, modifying, troubleshooting and setting up international money transfers, - providing new solutions and escalating more complex queries to the appropriate departments, - cooperating with Operations and Compliance team in order to ensure the successful delivery of the transfer, - liaising with foreign partners, such as global banks and money providers, - analysing and resolving most common inquiries by providing step-by-step solutions and escalating more complex inquiries to the relevant department. Some of the additional tasks: - translation of automatic CS templates, shortcuts and communicators from English to Poli