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Gabriela Sokołowska

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Customer Success Manager
Kraków, Lesser Poland Voivodeship, Poland

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Jobs verified_user 0% verified
  • C
    Customer Success Manager
    Dec 2025 - Current (11 months)
    Build strong, trusted relationships with senior and executive-level stakeholders, aligning our solutions with their business goals. Drive account growth by identifying upselling, cross- selling, and service expansion opportunities. Lead clients through smooth onboarding processes, including KYB/KYC compliance, while delivering an outstanding customer experience. Monitor account health, analyze data, and provide actionable insights to maximize retention and minimize churn. Collaborate with internal teams (sales, product, finance, technical) to deliver tailored solutions that create measurable impact. Lead business reviews, develop account strategies, and present performance updates to C-level stakeholders.
  • SALESmanago
    Customer Success Manager
    SALESmanago
    Sep 2024 - Dec 2025 (1 year 4 months)
    Business analysis of clients accounts and objectives Effective project managing to achieve clients business goals Strategy plan creation Implementation plan and schedule creation Educate clients on functionalities/system functionalities Monitoring tools and results Expanding marketing expertise in the use of AI, automation and personalisation Suggesting improvements Business consultations with the client in Spanish, English, Polish and Italian Success metrics attempt to measure the strategic impact on business goals Multiple channels and platform support Preparation and organization Quarterly Business Review meetings Conducting webinars on new functionalities and implementations Requesting new templates, forms, landing pages, and frames fro
  • OANDA
    Client Experience Associate
    OANDA
    Dec 2022 - Sep 2024 (1 year 10 months)
    - investigating and reporting suspicious behaviour to Team Lead or Compliance team - supporting clients in document verification - corresponding with clients in a professional manner with regards to documents, status of accounts - maintaining a knowledge of regulatory and legal requirements across the OANDA TMS European entity - providing specialized assistance for clients via chat, email, and phone in Polish, English, Spanish and Italian - supporting and educating customers about the platforms offered by OANDA and its instruments - promoting positive relationships with clients while providing, throughout the process, a first level experience - managing OANDA client accounts and their trading activity - processing interdepartmental customer
  • Papaya Global
    Customer Support Specialist
    Papaya Global
    Nov 2021 - Dec 2022 (1 year 2 months)
    - providing excellent B2B and B2C service via mail and chat in English, Spanish, Polish and Italian, - assisting in cancelling, modifying, troubleshooting and setting up international money transfers, - providing new solutions and escalating more complex queries to the appropriate departments, - cooperating with Operations and Compliance team in order to ensure the successful delivery of the transfer, - liaising with foreign partners, such as global banks and money providers, - analysing and resolving most common inquiries by providing step-by-step solutions and escalating more complex inquiries to the relevant department. Some of the additional tasks: - translation of automatic CS templates, shortcuts and communicators from English to Poli
Education verified_user 0% verified
  • W
    Wyższa Szkoła Biznesu - National Louis University w Nowym Sączu — Postgraduate Degree Psychology in business
    Jan 2024 - Dec 2025 (2 years)
  • Universidad de A Coruna
    Universidad de A Coruña — Bachelor's degree Spanish philology
    Universidad de A Coruna
    Jan 2018 - Dec 2019 (2 years)
    Erasmus+ scholarship
  • University of Wroclaw
    University of Wroclaw — Magister (Mgr) Filologia hiszpańska
    University of Wroclaw
    Jan 2016 - Dec 2021 (6 years)
  • University of Wroclaw
    University of Wroclaw — Master's degree Spanish Philology
    University of Wroclaw
    Jan 2016 - Dec 2021 (6 years)
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