Katie Mendoza

UX Researcher

DaVita Kidney Care

Nov 2023 - Current (3 years)

User Experience Designer

Oso

Feb 2023 - Aug 2023 (7 months)

• Led UX Research & Design initiatives as first UX hire in an authorization as a service company
• Developed comprehensive user research learning plans, orchestrated user research script creation, interview scheduling, and conducted interviews and user tests with 28 users across 5 sprints
• Analyzed qualitative & quantitative feedback, consolidated insights, identified key takeaways, and curated a comprehensive database of feedback
• Leveraged Openreplay and Mixpanel for data analysis, identifying actionable improvement opportunities
• Established UX Research repository, encompassing user tests, research plans, feedback, data databases, UX Design artifacts, and implemented a systematic tagging system
• Created desig

U

User Experience Writer

Jun 2022 - Sep 2023 (1 year 4 months)

• Refined content requirements and strategy, aligning with business objectives to drive optimal user experiences
• Leveraged market research insights to identify emerging trends and evaluate competitive landscape, ensuring compelling and relevant content
• Crafted and polished a range of content for diverse mediums including website copy, blog posts, presentations, and sales outreach sequences
• Conducted user testing to validate and refine content for targeted personas, optimizing engagement and user understanding

U

User Experience Researcher

Apr 2022 - Jul 2022 (4 months)

• Led product team of 3 in user research for new product launch of Augmented Reality mobile app
• Created detail user research plan: identified target user types, user interview methods, interview script, and defined research objectives
• Led outreach and recruitment for interview participants
• Conducted user interviews using remote and local methods
• Analyzed user interview findings and created a report detailing high level insights, themes, and impact for design

K

UX Designer

Kingside

Mar 2022 - Jul 2022 (5 months)

• Leveraged in-depth research to assess user requirements across diverse sectors including healthcare and legal fields, driving targeted content strategies and enhancing website usability.
• Created content inventory templates and and audit practices, managed content strategy for client websites
• Crafted comprehensive sitemaps and wireframes, transitioning from low to high-fidelity prototypes using Figma to facilitate seamless design development and refinement processes.
• Specialized in Webflow to design and manage client websites, overseeing content management systems and ensuring optimal website functionality through hands-on CMS management.

User Experience Researcher

Pangea

Jan 2022 - Aug 2023 (1 year 8 months)

Accomplished Freelance UX Researcher, recommended by clients 13x and ranked top 5% of User Researchers on Pangea platform
• Devised content inventory and performed content audits for client websites
• Created customer journey maps, sitemaps, and user personas
• Conducted competitive analysis, presenting design-focused insights
• Devise sophisticated user research plans and objectives, outlining methodologies and timelines, recruited user research participants via LinkedIn and e-mails
• Orchestrated user interviews, tests, analyzed feedback, curated insights databases
• Performed data analysis using website tracking tools to identify pain points
• Led testing and feedback process of mobile and web designs,

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User Experience Research & Strategy

NuWork

Aug 2021 - Dec 2021 (5 months)

NuWork is a student-led design agency specializing in UX Strategy, Research, & Design of websites using low-code solutions.
• Developed design research education materials & presentations
• Collaborated with UX/UI designers and web developers to strategize e-commerce website redesign
• Developed UX Sitemap and wireframes
• Conducted competitive analysis for e-commerce website & crypto tracking software

C

Community Relations Director

Jun 2021 - May 2022 (1 year)

• Conducted competitive research to understand the strengths and weaknesses of student organizations
• Researched other organizations at SJSU and set meetings with student leaders
• Developed outreach templates for e-mail, LinkedIn, and social media channels
• Researched and prospected into target design organizations
• Solidified partnership with two large design organizations- Iterate UX and ADPList
• Secured sponsorship from ADPList through persistent outreach and strong pitch of the UX/UI Association's value

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UX/UI Designer

Apr 2021 - Jul 2021 (4 months)

• Conducted heuristic evaluation of website based on interface standards and aesthetic appeal
• Developed research and design strategies for next quarter
• Created a low fidelity wireframe of new website based on expected user needs using Excalidraw
• Designed icons, mockups, and copy for website redesign

F

Founder & President

Aug 2020 - May 2021 (10 months)

• Founded a community that grew to 350+ students and alumni interested in User Experience and User Interface careers
• Created and defined officer roles and managed team of 10 officers
• Provide students with over 100 UX & UI resources through several platforms
• Managed partnerships with other student organizations to co-host events and activities
• Planned and led a one day UX hackathon
• Led workshops and presentations on UX best practices
• Assist officers in the coordination of events, marketing efforts, community relationships, professional development opportunities, and administrative work

Fellow

Braven

Jan 2019 - Dec 2019 (1 year)

• Selected as a member of Braven based on leadership ability and potential.
• Developed skills critical to success in the 21st century workforce such as operating and managing, effective communications, and problem solving in a teamwork and independent setting
• Managed team of 7 in empathy based research by developing interview guide and executing interviews with over 20 individuals on the subject of mental health
• Awarded first place for pitch and presentation of solution to a room of stakeholders with our partnership with Sutter Health
• Contributed to the mentoring and development of new students through various volunteer opportunities

Research Project Lead

Braven

Jan 2019 - Jun 2019 (6 months)

• Managed a team of 7 in user research of current mental healthcare resources Utilized Design Thinking process to Empathize, Define, Ideate, Prototype, and Test a potential solution
• Conducted and led Empathetic Interviews with 20 individuals on the subject of mental health resources
• Analyzed user data to develop a unique solution to current usability problems
• Presented solution to a room of 300+ stakeholders in a competitive environment
• Awarded first place for UX solution in a competition between twenty other groups

About

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Katie Mendoza

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