John Pichay

John Pichay

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Optimizing teams @ Imgix
California, United States

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Résumé


Jobs verified_user 0% verified
  • Imgix
    VP of People
    Imgix
    Feb 2023 - Current (3 years 8 months)
    I am responsible for leading Imgix's overall human resources strategy and operations, global talent acquisition, L&D, DEI, org design, total rewards, employee relations, internal events, office management and physical security.
  • Imgix
    Head of People & Culture
    Imgix
    Aug 2022 - Feb 2023 (7 months)
    The single best thing a business can do is to optimize its visual media. With our cutting-edge technology and commitment to excellence, we provide the most advanced image and video management, optimization, and delivery services. Our goal is to simplify our customers' workflow while enhancing their pages' visual quality and improving page load speeds. We believe that by delivering the best visual experiences, we can make a meaningful impact on the way the world experiences the Web.
  • Metallicus
    Senior Human Resources Manager
    Metallicus
    Jul 2020 - Jul 2022 (2 years 1 month)
    -Led Recruiting, HR, Operations, and IT functions as a strategic partner to leadership across all people workstreams
    -Designed and launched a remote global onboarding program for full-time employees and contractors across all locations
    -Overhauled the global All-Hands structure and owned all internal communications, improving company-wide transparency and alignment
    -Implemented a company-wide OKR framework, driving executive and manager accountability through monthly check-ins
    -Built the full recruiting process end-to-end, hiring 6 key roles within the first 60 days
    -Partnered with brokers and Finance to design competitive global total rewards packages including benefits, compensation bands, and bonus structure
  • Segment
    HR Business Partner
    Segment
    Feb 2019 - May 2020 (1 year 4 months)
    -Served as dedicated HRBP for G&A and Business Development client groups, providing strategic HR partnership and day-to-day guidance to managers and employees
    -Identified training needs and developed or procured professional development curricula, monitoring program effectiveness to ensure learning objectives were consistently met
    -Built and nurtured strong relationships between management and employees, acting as a trusted bridge to foster open communication and a healthy working environment
    -Consulted regularly with leadership to provide proactive HR guidance on people-related matters, performance, and organizational health
    -Designed and launched quarterly pulse surveys, analyzing data trends and translating insights i
  • Segment
    Human Resources Generalist
    Segment
    Sep 2017 - Nov 2019 (2 years 3 months)
    -Partnered with cross-functional stakeholders to develop and launch employee handbooks across three global locations (US, Dublin, and Vancouver) ensuring regional compliance and consistency
    -Designed and managed the full employee lifecycle experience, including onboarding, offboarding, and performance review processes for a growing, fast-paced organization
    -Collaborated with brokers and the Head of Total Rewards to build and maintain a competitive benefits and perks package across all locations, supporting talent attraction and retention
    -Administered and maintained core HR systems including HRIS, payroll, benefits, retirement services, and COBRA, ensuring data accuracy and compliance
    -Served as the primary point of cont
  • Segment
    People Operations Coordinator
    Segment
    Jun 2016 - Sep 2017 (1 year 4 months)
    -Maintained and supported core HR systems including HRIS, payroll, benefits, retirement services, and COBRA administration, ensuring accuracy and compliance
    -Partnered with brokers to administer and support benefits programs for all Segment teammates
    -Owned the preparation and maintenance of employee files, ensuring accuracy, confidentiality, and prompt filing
    -Managed the full employee lifecycle by coordinating onboarding, offboarding, company trainings, and performance review processes
    -Served as a go-to resource for employee inquiries related to HR systems, processes, and policies
    -Assisted in documenting and maintaining current and new HR processes to support a scalable People Ops function
    -Contributed to c
  • Bank of America
    Financial Center Operations Manager
    Bank of America
    Nov 2012 - Jun 2016 (3 years 8 months)
    -Oversaw all financial center operations including transaction accuracy, operational leadership, and day-to-day execution across the branch
    -Tracked and managed service and operational performance metrics, developing and executing action plans to close gaps between goals and results
    -Delivered a value-added customer experience that consistently drove improved satisfaction scores and contributed to sales growth
    -Connected customers to the right teammates and resources to meet their financial, service, and specialized needs, helping drive overall revenue growth for the branch
    -Served as a subject matter expert on complex transactions and regulatory compliance, resolving escalated issues that required deep knowledge of poli
Education verified_user 0% verified
  • Golden Gate University
    Bachelor of Arts (BA, Human Resources Management and Services
    Golden Gate University
    Jan 2013 - Jan 2015 (2 years 1 month)
Projects (professional or personal) verified_user 0% verified
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