Baukje Bouma

Account executive

Snowplow

Sep 2021 - Jul 2022 (11 months)

- Managing full sales cycle of the retail vertical within EMEA, following up on leads and extensive outbound - Successfully closing deals through discovering technical and business pains, educating on industry trends, providing technical demo and finding technical and business fit - Managing existing accounts by establishing excellent relationships with customers - Working closely together with partners for joint-sales opportunities - Establishing and growing Retail vertical by supporting Marketing in locating events, creating market specific Sales Decks and collaboration on Customer Case Studies

Account executive

OutSystems

Apr 2019 - Sep 2021 (2 years 6 months)

- Solely responsible for all new business within the Small and medium sized market in The Netherlands - Established excellent relations with partners, marketing, channel and technical services for lead generation - Maintained and managed client relationships - Facilitated and supported sales and marketing initiatives - Overachieved consistently with 218% of yearly quota in 2019 and 115% in 2020, closed Q3 2021 on 93% of target - Earned Global Inside Sales Representative of 2020 for outstanding portfolio growth - Made President's Club in 2020 as a recognition of top sales performance and overachievement of goals and quotas

Account executive

Pipedrive

Jun 2018 - Apr 2019 (11 months)

- Providing consultation on implementing Pipedrive for the EMEA market in English, Dutch and German - Successfully managing full sales cycle from trial sign-up to signing contract - Unfailingly identified solutions for customer needs, leading to higher rates of customer satisfaction - Clean record of overachieving monthly sales quotas by 130%

Business development representative - Infoblox

Sellbytel Group

Oct 2017 - Jun 2018 (9 months)

- In Project Infoblox. First point of contact for new business in the NEUR market - Successfully identified customer or market opportunities and maintained beneficial business relationships - Intensive hunting of new customers through channels as Linkedin,email and phone - Generated average of 25 meetings per month for Account Executives located in the Netherlands - Overachieved consistently on a monthly basis with 120% of target

F

Desk account manager

FBTO

Feb 2014 - Apr 2017 (3 years 3 months)

- Helping private customers with their insurance portfolio by changing and adding coverage through focusing on cross-selling, customer satisfaction and reducing churn - Overachieved 150% of sales targets every month - Average Net Promoter Score of 35 Full-time Inbound Sales and Service department and part-time Outbound Sales and Retention - Winner annual cross-sell competition 2015 and 2016 - Project manager for improving internal feedback by creating a new process, forms and educating teams on providing constructive feedback - Project manager scaling Outbound department. Writing strategy for Outbound department on how to increase profitability and decrease customer churn

Z

Customer service representative - internet, phone, billing

Ziggo (Vodafone), The Netherlands

Dec 2011 - Feb 2014 (2 years 3 months)

- Helped thousands of customer with their current contract from billing information to providing technical services - Sold Internet, TV and Phone contracts to new and existing customers upgrading current plans to fit new needs - Consistently overachieved targets for net promoter score, first time fix and average response time, average handle time on phone and email, lowering churn rates as well as promoting self-service and increasing efficiency

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