B
Batrisyia
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Selangor, Malaysia
Résumé
Jobs
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HOperations Analyst – SetlementsDelta Capita, HSBC (HDPM),Oct 2024 - Current (2 years 1 month)- HCCSS (Contact Centre and Sales Representative)HSBC (HDPM),Jul 2022 - Oct 2024 (2 years 4 months)• Provided strong customer support for credit card inquiries and transactions including account management, making payments, and resolving billing disputes via inbound calls. • Atended to customer's inquiries related to various banking products and services such as checking account, savings account, and loan accounts. • Assisted customers for loan applications and approvals. • Cross-sold and recommended additional banking products to meet customers' needs. • Rectified and escalated customers' cases to the appropriate teams for resolution via email and outbound calls. • Contact customers for follow up-follow through on their cases.
- TCustomer Support AssociateTech Mahindra (ICT Services Malaysia Sdn Bhd,Oct 2021 - Jun 2022 (9 months)• Responded to customers enquiries promptly and professionally via live chat and emails. • Resolve enquiries on product sizing guide, order status, return/ refunds and cancellations. • Identified and escalated customer's issues and complaints to the appropriate departments for effective resolutions on case-to-case basis.
- CSales Operation InternCyrocord Sdn Bhd,Apr 2021 - Aug 2021 (5 months)• Verifying customers data and input lead and sales data into CRM system. • Ensuring data accuracy by reviewing inconsistencies or missing information. • Maintain confidentiality of all customer and company information. • Any related data entry and clerical works.
Education
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- KDiploma in Business Management.Kolej Poly- Tech MARANov 2018 - Nov 2021 (3 years 1 month)
- SSPM MajorsSMKS9 Shah AlamJan 2013 - Jan 2017 (4 years 1 month)