Basharath Ali (Farath) DevOps + Cloud

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Support Engineer

Sonarsource

Dec 2023 - Current (2 years 9 months)

• Integrating SonarQube and solutions across customer's development pipeline. • Working with the rest of the team to listen, challenge, and refine customers feedback to feed discussions with product teams and shape product evolutions. • Collaborating with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers. • Exceeded customer expectations by 9 to 16% in each quarterly business review (QBR) session, as measured by CSAT scores.

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Technical Account Manager (APJ)

Ingram Micro's CloudBlue

Dec 2021 - Jul 2023 (1 year 8 months)

• Exceeded customer expectations by 9 to 16% in each quarterly business review (QBR) session, as measured by CSAT scores. • Proactively migrated and expanded subscriptions on Azure, increasing workloads from fewer than 20 to 180 within 2 years. • Served as a Google Partner to resolve GCP workload and migration issues, resulting in an uptime rate of 99.2%. • Led the Support Team by facilitating knowledge transfers, leading to improved issue resolution times and enhanced customer feedback. • Conducted technical sessions and walkthroughs for customers, reducing reliance on Technical Support and providing smoother customer experiences. • Strategically planned upgrade activities for customers' environments, achieving a 99.6% success rate w

Lead Cloud Consultant – Public Sector

National Computer Systems

Dec 2019 - Dec 2021 (2 years 1 month)

• Led a team of SRE and DevOps engineers in migrating on-premises applications to AWS, resulting in consistently high CSAT scores. • Coached the team to integrate best security practices into the public cloud, resulting in highly secure cloud infrastructures. • Collaborated on refining the cloud strategy, adoption plan, and migration plan, culminating in a well defined and strategic cloud approach with nearly zero issues. • Spearheaded workshops on fully automated solutions for teams, leading to the adoption of Infrastructure as Code (IaC) principles within CI/CD pipelines. • Worked closely with development teams to understand new cloud service requirements, facilitating successful and expedited transitions to cloud environments

Cloud DevOps Engineer (APAC)

Autodesk

Dec 2017 - Dec 2019 (2 years 1 month)

• Collaborated with product teams to define build processes, ensuring reliability during releases and resulting in a 50% increase in released features. • Partnered with the Infrastructure team to implement CI/CD pipelines, which boosted developer velocity by 20%. • Revised critical processes, including service reviews, fire drills, chaos testing, and incident handling, resulting in improved system reliability and robustness. • Developed deployment and configuration scripts and tooling for seamless service updates, effectively streamlining deployment processes and ensuring operational efficiency.

Cloud Consultant – Public Sector (APAC)

Accenture

Feb 2015 - Nov 2017 (2 years 10 months)

• Led cloud solution design, resulting in accelerated client journeys to the cloud and facilitating microservices transformation. • Led programs of work delivering cloud solutions and strategies, generating customer interest and fostering adoption in AWS. • Translated complex business problems into robust cloud solutions, driving innovation through cloud services. • Delivered presentations that resonated with senior client stakeholders, focusing on cloud strategies and solutions. • Produced high-quality client-facing assets for cloud solutions, providing valuable resources for client understanding. • Managed cloud programs throughout the project life cycle, ensuring successful execution and effective management of cloud initiatives. •

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President

SIM Information Technology Club

Feb 2014 - Feb 2015 (1 year 1 month)

• Spearheaded I.T. Events and introduced value-adding elements to student population. • Mediated between school advisory and sponsors for the benefit of students. • On boarded Club with Microsoft and SIM SDEV to bring SIM under Microsoft Student Chapter. • Identified, enabled and qualified high-value partners that drive revenue and deliver best-in-class solutions for Club

Basharath Ali (Farath)

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