Experienced casino manager and jr. slot technician, at the forefront of the latest trends in i gaming with 17 years of experience in the gaming industry and 9 of them in American and german cruise lines. Skilled professional in problem solving, high standard customer service and driving general operational improvements. I constantly worked under pressure and saved costs while increasing profits. Followed programs closely to assess effectiveness and make proactive changes to meet changing demands. Streamlined hr efficiencies, coordinated new hire orientations and provided on-boarding and training for new employees.
Contact Alexis regarding:
work
Full-time jobs
Flexible work
Timeline
work
Job
school
Education
Résumé
Jobs
verified_user
0% verified
T
Casino Manager & Jr. Slot Technician
TUI Cruises
Mar 2020 - Current(5 years 3 months)
- Oversee the day-to-day operations of gaming facilities. Including supervising personnel, monitoring gaming areas, overseeing security services, ensuring that gaming rules are followed and monitoring compliance with regulatory requirements
- Oversee preventative maintenance and technical troubleshooting of all gaming machines within the casino
R
Casino Supervisor & Slot Attendant
Regent Seven Seas Cruises
Nov 2017 - Oct 2019(2 years)
- Increased customer satisfaction by resolving issues.
- Resolved slot technical problems, improved operations and provided exceptional client support. Night auditor.
H
Night Auditor
HOTEL BOUTIQUE CARLOTA, QUITO, ECUADOR
Jan 2017 - Oct 2017(10 months)
- Checking in and checking out guests, flexibly managing reservations, cancellations, answering, screening and forwarding any incoming phone calls
- Performing night audit functions for office, posting daily room rate and tax to each account
C
Casino Supervisor 1
CARNIVAL CRUISE LINES, MIAMI, FL
Mar 2013 - Jul 2016(3 years 5 months)
- Supervised company procedures and regulations.
- Monitoring gaming tables and supervising staff
- Monitored players during each hand to identify possible cheating or other unscrupulous behaviour
H
Assistant Casino Manager
HOTEL BOUTIQUE PATIO ANDALUZ
Mar 2012 - Dec 2012(10 months)
- Assisted day staff by completing daily computer backups, virus checks and program updates.
- Kept accounts in balance and ran daily reports to verify totals. Assistant Casino Manager.
C
Assistant Casino Manager
CASINO HOTEL QUITO, QUITO, ECUADOR
Mar 2005 - Dec 2011(6 years 10 months)
- Using interpersonal skills resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements, which resulted in savings and improved profit margins.
Education
verified_user
0% verified
Bachelor's Degree in Business Management / Human Resources Administration