Barry Burr

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Independent consulting

Jan 2025 - Current (1 year 8 months)

Highly multi talented computer system and network specialist performing tech support, infrastructure builds, end user, lab, and data center troubleshooting, scheduled maintenance and updates, and equipment refreshes, where a strong mix of Mac, Linux, Windows, networking, audio visual, and customer facing support skills is required. Professionals Supported a fast-paced and dynamic office ramp-up for a high-profile Silicon Valley tech spinoff. Originally brought on for expertise in desktop support with Mac, Windows, and Linux deployment capabilities. Quickly adapted when the scope of work evolved beyond the initial job description, in a challenging environment from day one where the client's needs rapidly shifted. Provided critical insights a

Site Tech Support Lead

Abbott Labs

Jun 2023 - Jan 2025 (1 year 8 months)

The Go To person for handling complex technical issues and escalations. At a Fortune 100 global biotech company, in a high compliance environment, lead on-site tech support, for a primary product design and development division, to both the lab environment and general non technical and Executive users on Windows, Mac, Linux, and mobile devices. Responsible for hardware and software refreshes, mobile devices management, and new computer imaging. Consistently the top NPS (Net Promoter Score), 100% SLA compliance, and keep 100% accurate on site asset and device management in Service Now CMDB. Administer Active Directory and InTune account and device provisioning, Office 365 accounts, SCCM software center packages, Windows Subsystem for Linux,

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Senior IT Operations Site Support

Woven Planet (Toyota Research)

Aug 2022 - Current (4 years 1 month)

For an AI and autonomous vehicle research design labs and development organization: Tech Support in a mixed platform environment of Linux (Ubuntu), Macintosh, Windows, with Google Workspace, MS Office, Slack, Solidworks, Sophos, Crowdstrike, and proprietary software, managed through Service Now, Azure Active Directory/InTune, Apple Business Manager, JAMF, and the Google Admin Console. Video conference buildouts for Zoom, Meet, or Teams rooms as needed. Image and customize computer desktop hardware and software, perform asset management in a CMDB. Give great customer support along with the expected technical excellence, in an internationally diverse on site and remote workplace, by being able to weave consensus among differing and sometime c

IT Business Analyst

Amgen

Apr 2022 - Aug 2022 (5 months)

Corporate infrastructure consolidation, move, buildout, imaging, upgrading, and asset management in a Service Now CMDB of computers, networks, and lab instruments, from multiple small offices to a large new headquarters building. Jira for project tracking. Highly regulated and fully compliant biotech research lab. Rigidly adhere to FDA, HIPAA, OSHA, and animal welfare regulations. PC and Macintosh desktops and laptops running Mac OS, Linux (RedHat and Ubuntu), and Windows operating systems, Microsoft 365 applications, managed in Active Directory or Workspace One, supporting cancer researchers in both lab and office work areas, on wired and wifi networks.

Senior End User Support, Migration and Deployment

Heartflow

Nov 2021 - Feb 2022 (4 months)

For a closely regulated, pre-IPO biomedical company, write SOPs (Standard Operating Procedures) to Image and deploy new iPads and Macintosh with JAMF, and Windows laptops with SCCM. Then perform the imaging and deployments using these SOPs, migrate user data, train and deliver new equipment to end users. Track service requests, incidents, and computer assets with Fresh Service, audit a CMDB to track chain of custody of previously unaudited devices through decommissioning and ewaste disposal. Help the company prepare to pass IT equipment audits after receiving two CAPA notices. Recover data from devices on legal hold which had been tampered with. Observed Executive management covering up from staff falsifying records, failing to follow proce

Project Manager II, Business Analyst

Google

Feb 2020 - Nov 2021 (1 year 10 months)

Manage storage and compute requests and resource needs for Google's internal storage and Cloud products and services, for internal users and external customers. Exceed SLO requirements for resource requests so outages didn't occur. Support GLinux, Macintosh, Windows, Chrome, Android, iPhone, and any other platform on Google's planetary network that computes and uses storage. Compose SOPs. Frequently resolve urgent situations that could have led to a service outage. Interact regularly with Executive, Director, and upper management. Productivity Image and deploy Linux and mobile devices. Google Workspace environment. GLinux and Chromebook laptops. Solve customer and user requests for service and troubleshooting, including using ADB/Android De

Senior Tech Support, Deployment, and Migration

Marvell Semiconductor

Jun 2019 - Dec 2019 (7 months)

Apply technical knowledge and customer facing business communication experience in networked business personal computing operations and support, to deploy uniformly migrated, imaged, and provisioned Macintosh computers, managed with Jamf Pro, in an Active Directory, Office 365, Trend Micro, ServiceNow, Enterprise Connect, Pulse Secure, corporate network of 5000+ end users. Using Jamf, Migrate and image Macintosh computers from acquired companies into legal compliance with the merged company's corporate environment. Regain access into devices on legal hold which had been tampered with by former employees. Develop SOPs to insure uniform and consistent system builds according to Marvell standards and legal requirements. Meet or exceed all SLA

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IT Desktop Support lead

IBM Coupang

Jun 2018 - May 2019 (1 year)

On-site support at rapidly growing South Korean e-commerce startup in a diverse workplace. Primary responsibility for Executive support, IT infrastructure and Cisco Telepresence conferencing support. Interview applicants, then train new IT hires. Resolve Macintosh, Windows 10, iPhone and Android mobile, Cisco Telepresence and Polycom teleconference, LAN and wifi network problems. Install and upgrade Symantec Endpoint Protection. Coordinate cross-functional issues with teams at other company locations domestically and in Asia. Creating standard 'gold' images. Regain access into recovered devices on legal hold which had been tampered with by former employees. Develop SOPs to insure uniform and consistent system builds according to Coupang sta

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IT Senior Desktop Support

Roche Sequencing Solutions

Jan 2018 - Jun 2018 (6 months)

Onsite IT service desk support and escalations for software, hardware, telephone/voicemail and audio/video conference incidents and service requests. Comply with FDA regulations. Prepare IT facilities and infrastructure to pass an on-site ISO certification audit and support the auditors' IT needs. Support and repair IT equipment and infrastructure, including HP Laptops and desktops, Apple Macintosh, iPhone and iPads, peripherals, and infrastructure, including Executive support. Present new-hire IT orientation. Regain access and recover data from devices on legal hold which had been tampered with. Develop SOPs to insure uniform and consistent system builds. Image, migrate settings and data, provision and deploy devices for end users. Subject

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Operating Manager, Founder

Oculus Lights

Mar 2014 - Jan 2018 (3 years 11 months)

Learn and apply new business, technical, and customer facing professional skills to operate an angel funded startup. Obtain patents, then design and bring Oculus Light products to market based on my unique and innovative, patented optical technology. Includes intensive customer, vendor, and partner contact, mechanical design, technical support, technical and marketing presentations which include product demos and funding pitches, procurement, logistics, sourcing, fulfillment, interviewing applicants, training, vendor selection, legal, contract, SLA, SOW, and license negotiation, web design, graphic design (Adobe Creative Suite), user experience, electronic assembly, online marketing, sales, warranty, QA, Customer Success, and all skills nee

Deployment Manager

Google

Sep 2013 - Mar 2014 (7 months)

Manage and lead G-Suite (now Google Workspace) migrations. Extensive customer facing communication as primary point of contact with large enterprise accounts. Care for customers from first interaction with Google Cloud products until their entire production system was up and running. Consult in advance, manage cross team migration efforts between customers and developers on go-live day, and coordinate post transition support and bug fixes for customers migrating existing email, desktop, and mobile application environments and Postini message security and archiving over to G-Suite. Become subject matter expert on G-Suite and Google Cloud product installations, data migration, networking, security on Macintosh, Windows, iOS, Chrome, and Andro

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Windows Deployment Specialist

City of Palo Alto,

Jun 2013 - Aug 2013 (3 months)

Image, deploy, provision / deprovision computer user accounts and equipment. migrate customized user profiles, configure ODBC connections, for a city wide Windows 7 and MSOffice refresh. included trusted access into secure Police Department areas.

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Google Senior Tech Support, Android

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