Director, Product Development and Innovation (Dedicated & Supply Chain Services)
Ryder México
2016 - 2019 (3 years 1 month)
Oversaw product development processes using agile and scrum methodologies while working with DevOps engineers. Stimulated best-in-class customer experience to catalyze customer engagement and loyalty. Performed comprehensive customer journey mapping, and conduct research on emerging trends and technologies for new products and services. Nurtured proficient cross-functional teams via coaching, mentoring, and development. Headed team of five managers/analysts/interns and P&L. Displayed adeptness in automation, data strategy/integration, Data Lake, Platform, Transportation Management, JDA, APPIAN, telematics, IoT, sensors, smart warehouse, and warehouse of the future.
• Led as Product Owner in the development of Ryder Drive®, a trip managem