B
Baphelele-Bonke Pikashe
About
Detail
Cape Town, Western Cape, South Africa
Résumé
Jobs
verified_user
0% verified
- BKYC AnalystBetway AfricaJan 2023 - Jan 2025 (2 years 1 month)• Conducted KYC verification for new and existing customers, ensuring compliance with AML, CTF, and internal regulations.
• Performed risk assessments on customer accounts, monitoring activity for signs of suspicious behavior or potential fraud.
• Investigated flagged accounts, identifying red flags such as unusual betting patterns or transaction irregularities, and escalated high-risk cases to senior teams.
• Ensured accurate documentation of all KYC and risk-related activities, maintaining a clear audit trail for compliance purposes.
• Stayed updated on regulatory changes, ensuring Betway adhered to jurisdiction-specific gaming and anti-money laundering laws.
• Collaborated with Compliance, Fraud, and Customer Ser - LCustomer Service AssociateLuno IncJan 2021 - Jan 2023 (2 years 1 month)• Monitored customer accounts for suspicious activity and potential fraud, implementing proactive security measures such as locking accounts at risk of unauthorized access or account takeovers.
• Conducted thorough investigations to verify account ownership and ensure legitimate user access, flagging and escalating any suspicious activity for further action.
• Responded to customer inquiries related to account security, fraud prevention, and suspicious transactions, providing timely and accurate resolutions.
• Advised customers on best practices for securing accounts, including enabling two-factor authentication (2FA) and using strong passwords to prevent unauthorized access.
• Verified customer identities during onboard 
Customer Service AssociateAmazonJan 2018 - Jan 2021 (3 years 1 month)• Assisted customers with delivery-related issues, including tracking, order discrepancies, and resolving complaints about missing or damaged items.
• Provided technical support for Amazon devices and services such as Alexa, Kindle, and Amazon Prime, including setup, troubleshooting, and functionality guidance.
• Managed account-related inquiries, such as subscription management, billing issues, and Prime membership benefits.
• Ensured customer satisfaction by resolving issues in a timely and professional manner, offering solutions, and facilitating replacements or refunds when necessary.
• Documented customer interactions and provided accurate, friendly service while adhering to Amazon's policies and procedures.
•- Customer ServiceFYXER• Provide empathetic, confidential support to patients via email, chat, and phone.
• Act as a key liaison between patients and clinicians, ensuring accurate and timely escalation of medical queries.
• Take ownership of cases and aim for first-contact resolution.
• Maintain clear, compliant documentation of all interactions.
• Collaborate with pharmacy, clinical, and operations teams to support smooth treatment journeys.
• Identify recurring issues and share customer insights to improve processes and patient experience. - SCompliance and Onboarding AssociateSnapScan• Led back-office processes related to Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF), overseeing both remote and face-to-face registrations for users and merchants to maximize conversion rates while ensuring compliance with legislation and minimizing risk.
• Actively participated in data-driven efforts to onboard customers into a compliant and verified state, addressing discrepancies and improving process efficiency.
• Collaborated with external sales teams (e.g., Standard Bank) to streamline the sales process and reduce back-office disruptions.
• Provided feedback on customer pain points to the product team, contributing to feature development and testing to enhance the on-board
Education
verified_user
0% verified
- Bachelor of CommerceRegent Business School- Current