Balogun Emmanuel
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Balogun Emmanuel

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Lagos, Nigeria

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Résumé

Jobs verified_user 0% verified
  • B
    Technical Operations and Data Insights Lead
    BANKLY MICROFINANCE BANK
    Feb 2024 - Current (1 year 5 months)
    • Collaborated with cross-functional teams to identify and resolve infrastructure challenges, achieving a 20% reduction in system downtime and boosting operational efficiency • Monitored the processing of card payments, ensuring accuracy and efficiency. • Maintained a 95% resolution rate for customer complaints by leveraging CRM platforms such as JIRA, AVETIUM, SIMPU, ZENDESK, and ZOHO, ensuring swift and accurate issue resolution • Developed and implemented advanced reporting systems using Tableau, Power BI, and SQL providing real-time analytics on product performance and key performance indicators (KPIs). • Designed and deployed real-time transaction monitoring systems (e.g., kimono, PortBridge), resulting in a 30% reduction in fraud
  • MONIEPOINT
    BUSINESS DEVELOPMENT MANAGER
    MONIEPOINT
    Jan 2024 - Current (1 year 6 months)
    • Developed and implemented a business continuity plan that ensured business operations continued seamlessly in the event of a crisis • Developed and maintained a positive relationship with clients and business owner onboard to ensure continued business. • Onboard new business merchants and provide ongoing support • Manage customer accounts and issue loans to qualified onboard customers.
  • L
    IT SUPPORT SPECIALIST
    LOTGRAND|
    Mar 2021 - Dec 2023 (2 years 10 months)
    • Resolved Over 200 IT support tickets per month, maintaining a high customer satisfaction rating and contributing to the overall efficiency of the IT department. • Provided technical support to customers on hardware and software • Collaborated with engineering team to identify and resolve product defects, resulting in a 25% reduction in defect rate • Installed and configured new software applications, resulting in increased productivity and user satisfaction • Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues.
Education verified_user 0% verified
  • T
    Electrical Electronics Engineering
    THE FEDERAL POLYTECHIC ILARO
    Jan 2018 - Jan 2022 (4 years 1 month)
  • C
    Cisco Certified Network Associate
    CCNA
  • Coursera
    Google Data Analytics Professional
    Coursera
  • Coursera
    Technical Support Fundamentals
    Coursera
  • Coursera
    MATLAB programming For Engineers and scientist specialization
    Coursera